Victoria Anderson
Port Charlotte
Summary
Dynamic Front Desk Medical Receptionist with proven expertise at Dr. Dakouny Internal Medicine in managing patient check-ins and appointments. Adept at utilizing electronic health records and fostering exceptional customer relations. Recognized for effective multitasking and maintaining confidentiality, ensuring a seamless experience for patients and staff alike.
Overview
17
17
years of professional experience
Work History
Front Desk Medical Receptionist
Dr.Dakouny Internal Medicine
Port Charlotte
12.2023 - 05.2024
- Greeted patients immediately upon arrival, providing excellent customer service
- Managed front desk operations including check-in and check-out processes, appointment scheduling and cash handling activities
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Confirm patient appointments in electronic system
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Ensured reception area was clean at all times and stocked with necessary supplies
- Answered questions about organization and provided callers with address, directions, and other information
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Performed basic clerical duties such as photocopying documents or scanning files
Retail Sales Associate Cashier
SE Grocers
Port Charlotte
08.2023 - 05.2024
- Greeted customers and provided excellent customer service.
- Promoted loyalty programs to increase customer retention.
- Helped other team members as needed during peak business times.
- Restocked supplies like paper bags, tissue paper as needed.
- Processed customer payments quickly and returned exact change and receipts.
- Provided information about products and services to customers.
CASHIER/MOD
Dollar General
Princeton
01.2022 - 06.2023
- Completed opening duties including cash register setup and drawer money count.
- Handled transactions using cash, checks, and credit cards.
- Acquired skills in customer service and sales.
- Developed strong customer relationships through comprehensive product knowledge.
- Facilitated new hire training on store policies and operational procedures.
- Communicated details of promotions, loyalty programs, and discounts to customers.
- Opened retail location during weekends.
- Resolved customer concerns and queries with professionalism.
- Organized and replenished store displays.
Front Desk Medical Receptionist
Urgicare
Gulfport
06.2007 - 01.2011
- Greeted and checked-in patients, collected patient information accurately and efficiently
- Managed front desk operations including check-in and check-out processes, appointment scheduling and cash handling activities
- Scheduled appointments, verified insurance coverage and processed payments in a timely manner
- Assisted with coordinating referrals between specialists or other healthcare providers
- Assisted with back office duties such as filing paperwork, organizing documents and preparing mailings
- Provided assistance to physicians and other medical staff members as needed
Education
HIGH SCHOOL DIPLOMA -
Port Charlotte High
Port CharlotteSkills
- Front Office Administration
- Customer Relations
- Effective Multitasking
- Skilled Call Coordination
- Client Check-In Coordination
- Electronic Health Record Proficiency
- Appointment Coordination
References
- Antoine Dakouny, Owner, (786) 546-5688, antoinedakouny@hotmail.com
- Michelle Pearson, Remote Scribe, (813) 230-8485, Michellempearson1231@gmail.com
Timeline
Front Desk Medical Receptionist
Dr.Dakouny Internal Medicine
12.2023 - 05.2024
Retail Sales Associate Cashier
SE Grocers
08.2023 - 05.2024
CASHIER/MOD
Dollar General
01.2022 - 06.2023
Front Desk Medical Receptionist
Urgicare
06.2007 - 01.2011
HIGH SCHOOL DIPLOMA -
Port Charlotte High
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