Victoria Andrews
Dunedin,FL
Summary
Experienced in customer service and support, thriving in fast-paced environments and consistently delivering effective solutions to challenging client situations. Strong background in the field equipped with skills and knowledge necessary to excel in providing exceptional service and support. Adept at quickly understanding customer needs and resolving issues efficiently, ensuring satisfaction and fostering long-term relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transaction Coordinator
Hauskauf LLC
01.2025 - Current
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Collaborated with stakeholders to complete property sales and purchases.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Real Estate Sales Associate
Berkshire Hathaway HomeServices
06.2024 - 11.2024
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show marketed properties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Negotiated, facilitated, and managed real estate transactions.
Property Care Coordinator
Private Paradise Villas
03.2018 - 01.2024
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Housekeeping scheduling and supervision
- Guest Arrivals and Departure Reports
- Responsible for all repair scheduling and management of outside vendors for pool, landscaping, pest control, HVAC maintenance, and plumbing.
- First contact for any in-house guests who are encountering a problem with the rented property
Concierge
Montage Kapalua Bay & Exclusive Resorts
03.2014 - 04.2016
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high level of professionalism and discretion when dealing with guests.
Education
High School Diploma -
Heinrich-Heine Gymnasium
Mettmann, Germany2 Year Vocational Degree - French And English Translator
Kollegschule Kikweg
Duesseldorf, GermanySkills
- Document coordination
- File management
- Real estate
- Client relationship building
- Transaction monitoring
- Hospitality service expertise
- Multitasking and organization
- Cleanliness and sanitation
- Clear communication
- Guest services
- Conflict resolution
Certification
- Real Estate Salesperson License - Florida Real Estate Commission.
- Real Estate Salesperson License - Hawaii Real Estate Commission.
- Resort & Second-Home Property Specialist (RSPS) - National Association of Realtors.
Languages
German
Native or Bilingual
Timeline
Transaction Coordinator
Hauskauf LLC
01.2025 - Current
Real Estate Sales Associate
Berkshire Hathaway HomeServices
06.2024 - 11.2024
Property Care Coordinator
Private Paradise Villas
03.2018 - 01.2024
Concierge
Montage Kapalua Bay & Exclusive Resorts
03.2014 - 04.2016
High School Diploma -
Heinrich-Heine Gymnasium
2 Year Vocational Degree - French And English Translator
Kollegschule Kikweg
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