Victoria Asentista-Del Rio

Assisted all central Texas branches during staffing shortages to ensure operational continuity.

Processed personal, business, and certificate of deposit (CD) accounts efficiently.

Facilitated credit card applications, enhancing customer service and satisfaction.

Managed branch operations, ensuring compliance through quarterly audits.

Developed monthly employee schedules to optimize staffing efficiency.

Executed opening and closing procedures for the branch.

Weekly financial transfers for branch-money shipments incoming and outgoing

Opened and closed personal and business accounts to enhance customer service experience.

Balanced ATM transactions weekly to ensure accurate financial reporting.

Processed loan applications efficiently to meet client needs.

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Reduced transaction errors by maintaining thorough knowledge of bank products, services, policies, and procedures.
• Improved operational efficiency by identifying process improvements and implementing changes as needed.
• Facilitated smooth account opening processes for new customers while explaining various product offerings tailored to their needs.
• Collaborated with team members to achieve branch goals, maintaining a professional work environment.
• Streamlined teller operations for increased efficiency through accurate cash handling and recordkeeping.
• Handled confidential customer information responsibly, ensuring compliance with privacy regulations and bank policies at all times.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Performed account maintenance by closing out accounts and changing customer addresses.