Leslee LePoint
Yukon,OK
Summary
Consistently focused on maximizing customer satisfaction by providing high-quality, genuine services. Determined and dedicated to exceeding mandates. Eager to take on higher responsibilities. Well-versed in opening and closing accounts, loan applications, loan closing procedures, credit card applications, and documentation skills. Situationally aware with time management, multitasking and organization skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Relationship Banker 2
Arvest Bank Group Inc.
Yukon, Oklahoma
08.2022 - Current
- Processed maintenance, operations and correspondence for new and existing accounts.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Identified financial needs of customers and presented appropriate product and service options.
- Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Maintained and built strong client relationships through quality, personalized interactions.
- Built long-term relationships with customers by providing personalized service and support.
- Modified, opened and closed customer accounts.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Participated in training and mentoring of new associates, assisting with onboarding .
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
Bartender and Cook
Jr's Pub
Oklahoma City, OK
10.2020 - 07.2021
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Collected and organized daily till totals and tips.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Developed good working relationships with fellow employees through effective communication.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted frequent visitors by name and explained new promotions.
- Balanced daily registers and generated sales reports for management.
Education
High School Diploma -
Yukon High School
Yukon, OK05-2017
Mater Teacher - Early Childcare And Education
Canadian Valley Technology Center
El Reno, OK05-2017
Skills
- Relationship Building and Management
- Customer Service-Oriented
- Creative Thinking
- Persuasive Communication Style
- Money Handling
- Cash Handling
- Financial Planning
Certification
- NMLS
- Notary Certification
- Master Teacher Certification
Accomplishments
- Awarded for being one of two top referrers at Arvest in the state of Oklahoma for 2023.
- Often recognized in weekly sales reports for high loan sales.
Timeline
Relationship Banker 2
Arvest Bank Group Inc.
08.2022 - Current
Bartender and Cook
Jr's Pub
10.2020 - 07.2021
High School Diploma -
Yukon High School
Mater Teacher - Early Childcare And Education
Canadian Valley Technology Center