Naomi Figueroa
Relationship Banker
Apopka,FL
Summary
Dynamic professional with a proven track record at Regions Bank, excelling in relationship building and critical thinking. Leveraged sales expertise and banking knowledge to enhance customer satisfaction and financial goal achievement. Demonstrated leadership in team building and policy implementation, significantly contributing to organizational success.
Knowledgeable Relationship Banker with solid background in managing client relationships and providing tailored financial solutions. Demonstrated ability to enhance customer satisfaction and foster long-term partnerships. Proven expertise in cross-selling banking products and resolving customer issues professionally.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relationship Banker 2
Regions Bank
11.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
Relationship Banker 1
Regions Bank
01.2024 - 11.2024
- Analyzed customers' financial information to deliver personalized account guidance.
- Adapted products and services to suit customers' changing financial circumstances.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
- Maintained in-depth product and service knowledge for well-informed customer advice.
General Manager of Operations
Dominos Pizza
09.2020 - 11.2023
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Trained, coached and mentored staff to support smooth adoption of new programs\products.
- Reduced lead times through careful planning.
Education
High School Diploma -
Wekiva Highschool
Apopka, FL05-2018
Skills
- Relationship building and management
- Sales expertise
- Banking
- Loans
- Policy development and implementation
- Account closings
- Teller background
- Critical Thinking
- Cash Handling
- Customer Service
- Team building
Accomplishments
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
- Achieved better sales through effectively helping with lowering wait and production times.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Moved up quickly in role due to eagerness to learn.
Certification
- Servsafe Certification, Valid until 4\20\2026
Timeline
Relationship Banker 2
Regions Bank
11.2024 - Current
Relationship Banker 1
Regions Bank
01.2024 - 11.2024
General Manager of Operations
Dominos Pizza
09.2020 - 11.2023
High School Diploma -
Wekiva Highschool
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