Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kertrenia Burnam

Apopka,FL

Summary

Medical logistics professional with proven track record of managing and executing medical deliveries with precision and care. Known for reliability and ability to maintain integrity of sensitive medical materials while adapting to dynamic schedules. Skilled in route planning, compliance with medical protocols, and effective teamwork to achieve timely results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Case Manager

Copilot
06.2025 - Current
  • Assist patients to get access to care by handling authprizations, verifying. benefits, communicating with doctors/pharmacies.
  • Managing case documentation, ensuring HIPAA compliance.
  • Handle inquiries about financial assistance.
  • Focusing on patient-centered outcomes within complex healthcare systems, requiring strong communication, problem-solving and understanding of insurance/regulations.

Driver

Lyft
03.2023 - 06.2025
  • Ensured passenger safety by adhering to traffic laws and company policies.
  • Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
  • Navigated efficiently using GPS technology to optimize routes and reduce wait times.
  • Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.

Patient Care Coordinator

BioPlus Specialty Pharmacy
09.2014 - 03.2023
  • Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
  • Managed patient inquiries, ensuring timely responses and resolution of concerns.
  • Assisted healthcare providers with documentation and information management for patient care plans.
  • Developed and maintained communication channels between patients, families, and medical staff.

Education

High School Diploma -

Edgewater High School
Orlando, FL
06-1991

Skills

  • Attention to confidentiality
  • Route planning
  • Clean driving record
  • Handling pharmaceutical materials

Certification

  • Class A CDL
  • Hazmat Endorsement
  • Double/Triples Endorsement
  • HIPAA Certification
  • Bloodborne Pathogen Certification
  • DOT Medical Card

Timeline

Case Manager

Copilot
06.2025 - Current

Driver

Lyft
03.2023 - 06.2025

Patient Care Coordinator

BioPlus Specialty Pharmacy
09.2014 - 03.2023

High School Diploma -

Edgewater High School

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