VICTORIA A STELFOX

Develops, delivers, and maintains operations of the MnCHOICES Revision Support Plans for people enrolled in Community Access for Disability Inclusion (CADI), Community Alternative Care (CAC), Brain Injury (BI), and Developmental Disability (DD) waivers, as well as Developmental Disability Rule 185 Case Management:

• Designed efficient workflow processes for case managers to enhance productivity and compliance with waiver plans.
• Facilitated weekly meetings with Subject Matter Experts (SMEs) to address issues reported by lead agencies regarding MnCHOICES support plans.
• Drafted and submitted Maintenance and Operation requests for system changes related to the MnCHOICES application.
• Composed issue briefs for MnCHOICES leadership to analyze and respond to DHS business needs.
• Authored line-by-line business requirements for FEI programming modifications in the MnCHOICES application.
• Coordinated consultations with SMEs and supervisors before submitting detailed change requests to FEI vendors.
• Conducted final testing of system changes and provided technical assistance, averaging 50 CRM tickets per week.

Conducted MNCHOICES assessments for individuals under age 65 in institutional settings:

• Coordinated transfers of MNCHOICES assessments between lead agencies.
• Managed case services during Relocation Services Coordination for clients.
• Facilitated daily collaboration with Dakota County and financial services, including MAXIS and METS.
• Engaged with various stakeholders, including social services case managers and relocation providers.
• Secured waiver approvals through Dakota County Waiver Approval Committee.
• Processed exceptional rate requests to DHS when necessary.
• Utilized Medicaid Management Information System and Minnesota AXIS for effective case management.

Conducted research on Minnesota’s transition programs, providing recommendations to DHS stakeholders:

• Responded to technical inquiries regarding RSC case management and policy enhancements.
• Fostered relationships with Lead Agencies and private RSC providers to strengthen program support.
• Managed initial certification and recertification processes for Minnesota's private RSC providers.
• Coordinated quarterly Community of Practice meetings for RSC and MHM with DHS leadership.
• Authored a DHS Equity Analysis report assessing Minnesota’s RSC program effectiveness.
• Revamped DHS CBSM website content related to the RSC program for clarity and accessibility.
• Transformed DHS RSC certification application from paper format to an electronic version.

Conducted onsite audits for Alternative Care, Elderly Waiver, Brain Injury, Developmental Disabilities, Community Alternative Care, and Community Access for Disability Inclusion Waivers.

• Reviewed lead agencies' case files, including case notes and community support plans.
• Produced written audit reports, issued correction orders, and provided recommendations to lead agencies.
• Facilitated statewide trainings on person-centered practices and support planning.

Conducted MNCHOICES assessments to determine eligibility for various long-term care services.

• Performed initial and re-assessments for eligibility under Alternative Care, Elderly Waiver, Brain Injury, Developmental Disability, Community Alternative Care, Community Assess for Disability Inclusion Waivers, Rule 185 case management, Relocation Service Coordination, Family Support Grant, and Personal Care Services.
• Entered PCA service agreements into MMIS accurately.

Delivered case management services to children experiencing abuse or neglect:

• Facilitated reconnections among family members to restore relationships.
• Identified and mitigated safety barriers for clients through targeted assistance.
• Conducted monthly home visits for each family member to monitor well-being.
• Executed monthly foster care home visits to ensure proper placements.
• Supported emergency removals of children into foster care settings.
• Made referrals for supervised visitations and various mental health services.
• Collaborated with local attorneys, GALs, and defense attorneys during CHIPs hearings.

Conducted Traditional Child Protection Investigations and Family Assessments to ensure child safety:

• Attended Emergency Child Protection court hearings to provide critical updates on cases.
• Coordinated emergency foster care placements for children in immediate need of safe environments.
• Assisted in the emergency removal of children to foster care when necessary.
• Completed comprehensive case plans and safety plans to facilitate effective family reunification.
• Performed forensic sexual abuse interviews to gather evidence and support investigations.
• Collaborated with multidisciplinary teams to determine child protection maltreatment outcomes.
• Supported DHS maltreatment appeals by providing necessary documentation and insights.

Delivered comprehensive case management services to Native Americans facing child protection issues:

• Ensured adherence to federal Indian Child Welfare Act (ICWA) laws for Native American children.
• Conducted home visits, supervised visitations, and provided transportation to families.
• Prepared court reports, made recommendations to tribal and local courts, and completed intake documentation.
• Facilitated referrals to culturally appropriate Native American providers for counseling and chemical dependency.
• Executed active efforts to place Native American children in foster homes or with relatives.
• Collaborated effectively with Yellow Medicine Human Services' child protection team to enhance service delivery.