Victoria Avery
Biloxi
Summary
Results-driven Operations Manager with a proven track record in team leadership, inventory management, and customer service excellence. Committed to optimizing processes and enhancing team performance.
Dynamic Operations Manager with extensive experience in streamlining operations and driving team development. Expertise in cross-functional collaboration and implementing cost-reduction strategies to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Operations Manager
Lowe's
03.2020 - 03.2026
- Streamlined inventory management processes, enhancing accuracy and reducing stock discrepancies.
- Led team training initiatives, fostering employee development and operational excellence through coaching and training.
- Implemented cost-reduction strategies, optimizing resource allocation across departments.
- Coordinated cross-functional projects, ensuring alignment with organizational goals and timelines.
- Directed daily store operations, ensuring efficient workflow, productivity, and compliance with company standards.
- Managed staffing, scheduling, payroll, and labor budgets to achieve operational and financial goals.
- Resolved customer concerns resulting in improved customer experience, satisfaction, and retention.
Training Manager
Dollar General
10.2012 - 03.2020
- Led all aspects of store operations, including sales performance, inventory management, and customer satisfactions.
- Recruited, trained, coached, and developed team members to ensure operational excellence and adherence to company standards.
- Served as training leader for new store managers, assistant managers, and team members through hands on instruction and performance coaching.
- Built a customer focused culture by resolving concerns, promoting engagement, and maintaining high service standards.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Biloxi High School
BiloxiSkills
- Cross functional collaboration
- Communication skills
- Time management
- Cash handling and financial controls
- Conflict resolution
- Customer service excellence
- Problem-solving
- Team leadership
- Operations management
- Talent Development
- Self motivated and quick learner
Timeline
Operations Manager
Lowe's
03.2020 - 03.2026
Training Manager
Dollar General
10.2012 - 03.2020
High School Diploma -
Biloxi High School