Victoria Ayodele
Port Orange,FL
Summary
Versatile IT Specialist with 3+ years of experience across technical support, systems administration, and information security. Skilled at managing enterprise environments, implementing secure access controls, and supporting both on-premises and cloud systems. Strong track record of improving efficiency, reducing downtime, and enhancing security posture. Currently pursuing a Bachelor of Science in Information Technology with a Cybersecurity specialization and preparing for the CompTIA Security+ certification (in progress). Adaptable professional with the ability to thrive in diverse technology roles including IT, cybersecurity, systems, and cloud support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Specialist
Early Learning Coalition of Flagler and Volusia
Daytona Beach, FL
06.2023 - Current
- Managed and deployed IT infrastructure including laptops, desktops, and mobile devices for 100+ staff.
- Administered user accounts and permissions through Active Directory and Microsoft Entra, ensuring secure access.
- Supported Microsoft Azure environments with resource management, cost monitoring, and reporting.
- Configured and maintained VPNs to provide secure connectivity for remote employees.
- Applied Microsoft Information Protection (MIP) policies to safeguard confidential data.
- Built Power BI dashboards and internal reports to track KPIs and system health trends.
- Assisted with firewall monitoring and ruleset adjustments to mitigate potential threats.
- Conducted inventory audits of 300+ devices, ensuring accurate records and compliance.
- Delivered Tier 2/3 support, consistently reducing downtime and improving end-user satisfaction.
Data Processing Assistant
Daytona State College
Daytona Beach, FL
08.2021 - 05.2023
- Improved accuracy of institutional reporting by reviewing and validating datasets.
- Automated repetitive data validation tasks using advanced Excel functions and macros.
- Ensured compliance with FERPA regulations when handling sensitive student data.
- Authored training documentation to streamline onboarding for new staff.
IT Technical Support Specialist
Daytona State College
Daytona Beach, FL
08.2021 - 05.2023
- Provided technical support to 200+ faculty and students, resolving hardware and software issues.
- Implemented remote troubleshooting solutions, reducing response times for offsite users.
- Delivered training on Microsoft 365 tools, boosting productivity across departments.
- Collaborated with IT leadership to pilot endpoint security initiatives.
- Created quick reference guides and FAQs, lowering repeat support requests by 25%.
Education
Bachelor of Science - Computer Information Technology, Cybersecurity Specialization
Daytona State College
Daytona Beach, FLAssociate of Science - Computer Information Technology
Daytona State College
Daytona Beach, FLHigh School Diploma -
Mainland High School
Daytona Beach, FLSkills
- IT Troubleshooting & Systems Administration
- Network & Endpoint Security
- Active Directory & Microsoft Entra
- Microsoft Azure Cloud Management
- VPN Configuration & Remote Access Support
- Firewall Configuration & Monitoring (WatchGuard)
- Data Protection & Compliance (Microsoft Information Protection)
- Power BI Reporting & Data Visualization
- Python Programming & Scripting
- Technical Documentation & Policy Writing
- Incident Response & Problem Resolution
- Cross-Team Collaboration & Communication
Certification
CompTIA Security+, In Progress
Timeline
IT Specialist
Early Learning Coalition of Flagler and Volusia
06.2023 - Current
Data Processing Assistant
Daytona State College
08.2021 - 05.2023
IT Technical Support Specialist
Daytona State College
08.2021 - 05.2023
Bachelor of Science - Computer Information Technology, Cybersecurity Specialization
Daytona State College
Associate of Science - Computer Information Technology
Daytona State College
High School Diploma -
Mainland High School