Victoria Baker
Summerville,GA
Summary
Case manager l with over 5 years of experience. I primarily work with low-income clients with social, emotional, adaptive, and other difficulties that may impact one's ability to succeed. Knowledgeable case manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments. Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
18
18
years of professional experience
Work History
Case Manager Team Lead
Primary Healthcare Center
03.2023 - Current
- Overseeing all case management referrals
- Managing a team of 4-5 employees
- Conducting required employee annual evaluations
- Researching new resources
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Mentor/Grad Partner
Mountain Education Charter School
02.2023 - 05.2024
- Worked closely with students and teachers to ensure student's graduation
- Managed and planned 'FTE' (full-time equivalent) weeks
- Budgeted costs for FTE and attendance
- Worked closely with local resources
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Case Manager
Primary Healthcare Center
05.2019 - 03.2023
- Assisting clients with social determinants of health, including clients with lack of housing, food, insurance, medications, employment, and more
- Linking clients to appropriate behavioral health referrals
- Working closely with medical providers to provide best care for clients
Deli Bakery Manager
Bi-lo
06.2006 - 02.2013
- Managed a team of 5-9 employees
- Ordered, inventoried, and worked closely with products to achieve high gross and minimal waste
- Created schedules for employees to ensure appropriate coverage for deli and bakery
- Delegated tasks
- Worked closely with department heads
Education
Master's - Social Work
New Mexico State University
02.2026
BS - Sociology
Kennesaw State University
05.2019
Associates - Social Work
Georgia Northwestern Technical College
05.2015
Skills
- Empathetic
- Works well with others
- Case Documentation
- Case Management
- Organization and Multitasking
- Relationship Building
- Decision-Making
- Works independently
- Proficient in Microsoft Word
- Proficient in Power Point
- Proficient in Excel
- Proficient in Outlook
- Delegation
- Time Management
- Problem-Solving
Timeline
Case Manager Team Lead
Primary Healthcare Center
03.2023 - Current
Mentor/Grad Partner
Mountain Education Charter School
02.2023 - 05.2024
Case Manager
Primary Healthcare Center
05.2019 - 03.2023
Deli Bakery Manager
Bi-lo
06.2006 - 02.2013
Associates - Social Work
Georgia Northwestern Technical College
Master's - Social Work
New Mexico State University
BS - Sociology
Kennesaw State University
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