Victoria Banks
Houston,TX
Summary
Health Advisor experienced handling high volume of calls in fast-paced call center environments. Well-versed in answering questions, researching problems, and resolving discrepancies. Detail-oriented and personable with exceptional work ethic and passion for service.
Overview
5
5
years of professional experience
Work History
Senior Health Associate
McKesson
11.2024 - Current
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Customer Care Representative
Alorica/CVS Health
07.2024 - 03.2025
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
Quality Assurance Processor
Datavant
02.2024 - 08.2024
- Received and reviewed incoming documents and materials.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Met production targets and tight deadlines by collaborating closely with team members.
Reorder Specialist
Advance Diabetic Supply
08.2021 - 08.2023
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Communicated with customers to address order inquiries, changes and cancellations.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Collection Specialist
Source Point
09.2020 - 01.2021
- Trained new team members on scripts, company services, and collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained consistently high success rate of collecting on overdue accounts.
- Identified and contacted customers with overdue accounts to address payment status.
Education
High School Diploma -
Delasalle Charter High School
Kansas City, MO05-2013
Skills
- Healthcare regulations
- Conflict resolution techniques
- Insurance verification
- Patient care coordination
Timeline
Senior Health Associate
McKesson
11.2024 - Current
Customer Care Representative
Alorica/CVS Health
07.2024 - 03.2025
Quality Assurance Processor
Datavant
02.2024 - 08.2024
Reorder Specialist
Advance Diabetic Supply
08.2021 - 08.2023
Collection Specialist
Source Point
09.2020 - 01.2021
High School Diploma -
Delasalle Charter High School
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