Victoria Barrios
Los Angeles
Summary
Personable and dedicated customer service representative with ample experience in theindustry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Experience Lead
Victoria's Secret & PINK
Topanga, California
10.2025 - Current
- Trained team members on customer service best practices and brand standards.
- Monitored store performance metrics to ensure alignment with company goals.
- Managed customer service teams, providing coaching and guidance as needed.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Surpassed sales goals through implementation of successful marketing strategies.
KEYHOLDER
Bath and Body Works
Los Angeles, California
05.2022 - 10.2025
- Fostered a welcoming environment, enhancing customer experience and bolstering team morale.
- Implemented efficient inventory management practices, reducing stock discrepancies and ensuring product availability.
- Coordinated with team members to achieve sales targets, driving noticeable increases in monthly revenue.
- Supported onboarding processes by preparing new employee documentation and training materials.
Education
BACHELORS DEGREE - SOCIOLOGY
University of California-Los Angeles
Los Angeles06.2025
University of California, Los Angeles
Los Angeles, CASkills
- Inventory Management
- Sales Strategy
- Customer Service
- Team Leadership
- Conflict Resolution
- Visual Merchandising
- Social perceptiveness
- Adaptability and flexibility
Languages
Spanish
Timeline
Customer Experience Lead
Victoria's Secret & PINK
10.2025 - Current
KEYHOLDER
Bath and Body Works
05.2022 - 10.2025
BACHELORS DEGREE - SOCIOLOGY
University of California-Los Angeles
University of California, Los Angeles