Victoria Bovid
Grand Rapids,United States
Summary
Quality assurance professional with comprehensive experience in quality control and analysis. Skilled in identifying and resolving issues, ensuring compliance with standards, and optimizing processes. Strong focus on collaboration, adaptable to changing needs, and committed to delivering reliable results. Known for precision, problem-solving abilities, and effective communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Control Analyst
Lake Michigan Credit Union
08.2023 - Current
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Conducted data review and followed standard practices to find solutions.
Case Specialist
Geo Group Inc
06.2021 - 08.2023
- Confirmed consultative reports and diagnostic test results.
- Determined appropriate examinations, tests and specialists required for each case.
- Scheduled follow-up and rescheduled appointments for examinees.
- Performed routine data entry or document management.
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
- Verified authenticity of foreign identification or immigration documents.
- Worked closely with officers from the Department of Homeland Security Immigration and Customs Enforcement.
Customer Service Representative
Hastings Manufacturing Company
11.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish speaking customers.
- Achieved and maintained departmental performance standards.
- Created and translated shipping and customs documents in English, Spanish, and Portuguese.
Education
Bachelor of Arts - Spanish Language And Literature
Northern Michigan University
Marquette, MI05.2020
Bachelor of Arts - International Studies
Northern Michigan University
Marquette, MI05.2020
Skills
- Documentation and Recordkeeping
- Professional Correspondence
- Quality Control Standards
- Treatment Recommendations
- Case Notes
- Crisis Situations
- Policy Changes
- Evidence Tracking
- Judicial Procedures
- Mental Health Support
- Home Visits
Certification
- Secret Security Clearance with the Department of Homeland Security.
Languages
Spanish
Native or Bilingual
Timeline
Quality Control Analyst
Lake Michigan Credit Union
08.2023 - Current
Case Specialist
Geo Group Inc
06.2021 - 08.2023
Customer Service Representative
Hastings Manufacturing Company
11.2020 - 06.2021
Bachelor of Arts - International Studies
Northern Michigan University
Bachelor of Arts - Spanish Language And Literature
Northern Michigan University
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