Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Beason

Meridian,MS

Summary

Dynamic customer service professional with a proven track record at Iqor, adept at resolving inquiries and enhancing customer satisfaction. Skilled in analytical problem-solving and proficient in CRM applications, I consistently deliver exceptional service while maintaining quality compliance. My relaxed disposition fosters positive interactions, ensuring a superior experience for every client.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Iqor
12.2020 - Current
  • Investigated and resolved customer inquiries and complaints quickly.
  • Reviewed and solved account and billing discrepancies.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed over 30 or more incoming calls per day from customers.

Restaurant Server

Pizza Hut
12.2016 - 10.2020
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials, and took drink orders.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.

Education

High School Diploma -

Meridian High School
Meridian, MS
05-2017

Skills

  • Efficient Keyboarding
  • Quality Control
  • Account Management
  • CRM Application Proficiency
  • Analytical Problem-Solving
  • Relaxed Disposition
  • Quality Assurance
  • Effective Follow-Up Communication
  • Efficient Workflow Management
  • Proficient in Computer Applications
  • Process Documentation
  • Quality Compliance Evaluation

Timeline

Customer Service Representative

Iqor
12.2020 - Current

Restaurant Server

Pizza Hut
12.2016 - 10.2020

High School Diploma -

Meridian High School
Victoria Beason