Victoria Beason
Meridian,MS
Summary
Dynamic customer service professional with a proven track record at Iqor, adept at resolving inquiries and enhancing customer satisfaction. Skilled in analytical problem-solving and proficient in CRM applications, I consistently deliver exceptional service while maintaining quality compliance. My relaxed disposition fosters positive interactions, ensuring a superior experience for every client.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Iqor
12.2020 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Reviewed and solved account and billing discrepancies.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed over 30 or more incoming calls per day from customers.
Restaurant Server
Pizza Hut
12.2016 - 10.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Education
High School Diploma -
Meridian High School
Meridian, MS05-2017
Skills
- Efficient Keyboarding
- Quality Control
- Account Management
- CRM Application Proficiency
- Analytical Problem-Solving
- Relaxed Disposition
- Quality Assurance
- Effective Follow-Up Communication
- Efficient Workflow Management
- Proficient in Computer Applications
- Process Documentation
- Quality Compliance Evaluation
Timeline
Customer Service Representative
Iqor
12.2020 - Current
Restaurant Server
Pizza Hut
12.2016 - 10.2020
High School Diploma -
Meridian High School
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