Victoria Bennett
Saint Paul,MN
Summary
Hardworking and passionate professional with proven success in analytics, improving operations, and problem-solving. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Case Aide
Thomas Allen Inc.
01.2024 - Current
- Proficiently manage administrative tasks encompassing filing, faxing, paperwork organization, and file preparation, alongside efficient handling of mail-outs.
- Collaboratively work with case managers, contributing to team synergy and achieving shared objectives.
- Execute accurate and timely data entry tasks, contributing to the integrity and accessibility of essential information.
Barista Trainer
Starbucks
09.2021 - 12.2023
- Crafted a wide range of food and beverages adhering to standard recipes while also accommodating customer preferences, prioritizing quality and consistency.
- Achieved certification as a trainer within one year of hire, excelling in onboarding and training new baristas and store managers to uphold the highest standards of performance.
- Demonstrated exceptional communication and multitasking abilities to promptly and efficiently deliver top-notch products to customers.
- Delivered outstanding customer service by promptly addressing inquiries and ensuring a delightful overall experience for patrons.
Clinical Compliance Analyst
Council On Aging
12.2018 - 07.2021
- Methodically gathered, evaluated, and interpreted data to evaluate organizational efficacy agency-wide, ensuring alignment with departmental benchmarks and funder mandates.
- Spearheaded the development and implementation of routine and randomized char reviews spanning all program facets, staff roles, and contracted care management entities, guaranteeing adherence to regulatory standards and company compliance.
- Effectively communicated audit insights, recommendations, and comprehensive analyses to the senior leadership team, enabling informed decision-making and strategic planning initiatives.
PASSPORT Care Coordinator
Council On Aging
06.2017 - 12.2018
- Coordinated and oversaw PASSPORT-funded services for Council on Aging clients by delivering meticulous care management solutions.
- Employed advanced clinical judgement and critical thinking prowess to ensure seamless provision of tailored physical and behavioral healthcare services, as well as comprehensive wraparound support for clients.
Education
Bachelor of Arts - Psychology
Miami University
Oxford, OHBachelor of Science - Social Work
Miami University
Oxford, OHSkills
- Interpersonal Skills
- Data Analytics
- Records Management and Review
- Regulatory Knowledge
- Internal Auditing
- Customer Service
- Health and Safety Compliance
- Training Materials
Timeline
Case Aide
Thomas Allen Inc.
01.2024 - Current
Barista Trainer
Starbucks
09.2021 - 12.2023
Clinical Compliance Analyst
Council On Aging
12.2018 - 07.2021
PASSPORT Care Coordinator
Council On Aging
06.2017 - 12.2018
Bachelor of Arts - Psychology
Miami University
Bachelor of Science - Social Work
Miami University
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