Victoria Bennett
Canyon Lake,USA
Summary
Seeking a Program Director position that will benefit from years of experience working with complex social situations and resolving conflict while providing hands-on support. Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.
Overview
18
18
years of professional experience
Work History
QIDP-Administrator
Bright Expectations Inc.
Riverside, CA
10.2018 - Current
- Collaborate with Behaviorists, Occupational/Physical/Speech/Recreational Therapists, and Dieticians to develop individualized program plans.
- Ensure full compliance with Title 22 regulations and agency standards.
- Coordinate with Inland Regional Center and adult day programs to maintain continuity of care.
- Advocate for adults with Intellectual and Developmental Disabilities across medical, social, and educational domains.
- Coordinated scheduling and logistics for team meetings and events.
- Trained new staff on office procedures and software usage.
- Provide case management tailored to each client’s needs, preferences, and goals.
Operations Manager
Xcite Steps
San Diego, CA
11.2014 - 10.2018
- Credentialed and contracted BCBA Supervisors with various funding sources.
- Coordinated operational workflows to support ABA service delivery.
- Assisted BCBA leadership with program development and parent‑training materials.
- Managed daily operations to ensure efficient workflow across multiple departments.
- Developed and implemented operational policies to enhance team performance and productivity.
- Led team meetings to communicate objectives and address operational challenges effectively.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
Early Interventionist/Behavioral Therapy
Playful Beginnings Inc.
Redlands, CA
08.2008 - 08.2013
- Communicate with children to provide them with comfort, encouragement, or positive reinforcement.
- Interpret individual educational plans (IEPs) designed to promote students' educational, physical, or social development.
- Employ special educational strategies or techniques during instruction to improve the development of sensory- and perceptual-motor skills, language, cognition, or memory using ABA.
- Conducted assessments to identify children's strengths and needs.
- Implemented engaging activities to promote skill development.
- Collaborated with families to support children's growth at home.
Program Instructor
TERI Inc.
Oceanside, CA
11.2011 - 07.2013
- Assessed participant needs to tailor instructional methods effectively.
- Led training sessions for new instructors on program guidelines.
- Adapted teaching methods and instructional materials to meet students' varying needs.
- Provide individuals with support to best develop independent life skills.
Education
Master of Education - Curriculum and Instruction
Arizona State University
08.2017
Bachelor’s Degree - psychology
California State University San Marcos
12.2012
Skills
- Program planning
- Regulatory compliance
- Case management
- Staff training
- Operational coordination
- Service delivery optimization
- Client advocacy
- Effective communication
- Time management
- Conflict resolution
Timeline
QIDP-Administrator
Bright Expectations Inc.
10.2018 - Current
Operations Manager
Xcite Steps
11.2014 - 10.2018
Program Instructor
TERI Inc.
11.2011 - 07.2013
Early Interventionist/Behavioral Therapy
Playful Beginnings Inc.
08.2008 - 08.2013
Master of Education - Curriculum and Instruction
Arizona State University
Bachelor’s Degree - psychology
California State University San Marcos