Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Arrowhead Location Top Performing Store Award for #1 Wax Center in Generated Sal
Timeline
Generic

Victoria Blair Nance

Summary

  • Dedicated and experienced Esthetician and business owner with strong leadership, customer service, and training skills.
  • Passionate in delivering exceptional client experiences and driving business success in the beauty and wellness industry.
  • Successful Business Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
  • Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Owner & Manager

Vibrant Wax LLC
01.2022 - Current
  • Manage day-to-day operations of a successful waxing studio.
  • Provide high-quality waxing services while ensuring exceptional client satisfaction.
  • Oversee business strategy, marketing, and team leadership.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed day-to-day business operations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained clean and sanitary workspace.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Increased revenue through effective customer service and inventory management.
  • Maintained regular client list and successfully handled walk-in customers.
  • Used social media platforms to promote salon and services.

Wax Specialist & Center Trainer

European Wax Center
01.2014 - 01.2022
  • Delivered professional waxing services at top-performing centers, including Arrowhead Town Center (Home Center), Scottsdale Hilton Village, Ahwatukee, and Chandler Village.
  • Onboarded new Wax Associates and coordinated practical interviews for both new hires and experienced waxers.
  • Created and delivered training materials, focusing on safety and sanitation protocols.
  • Led individual and group training sessions during team meetings to enhance skillsets and maintain service quality.
  • Ensured consistent adherence to company standards across multiple locations.
  • Consistently achieved high customer satisfaction and retention rates.
  • Recruited clients for students to get practical experience.
  • Planned both theory and practical lessons for trainees and employees.
  • Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.

Shift Supervisor

Coffee Bean & Tea Leaf
01.2012 - 01.2014
  • Supervised all opening, mid-day and closing functions of store to ensure exceptional customer satisfaction, sanitary environment and quality service.
  • I was responsible for using secure safe and alarm codes to ensure the store and its assets were safe and protected. As well as placing and receiving routine dairy, bakery and weekly RAD orders that function as stores main system for generating sales. I properly prepared cash deposits for GARDA twice a week as well as placing and receiving change orders. I generated variance reports, drawer deposit reports and discount reports. Trained in troubleshooting store machinery.
  • I trained and performed new hire employee onboarding while maintaining a professional leadership role model for all other baristas. Performed daily routines, such as cashiering, taking orders, receiving shipments, while creating drinks held up to standard operating procedures. Set up merchandise and store promotions to generate sales.
  • I protected store assets by adhering to loss prevention polices, guidelines and safety procedures.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Accurately completed end-of-day financial tasks including cash and card transactions daily.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Planned and executed promotions and special events in close collaboration with management.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Education

Graduate - Licensed Esthetician

Avalon School of Cosmetology & Esthetics
Phoenix, AZ
01.2014

Certification -

International Dermal Institute - Product Line Skin
Scottsdale, AZ

Certification - Certification

Bella Lash - Classic And Volume Lash Certification
Phoenix, AZ
01-2018

Associates -

Glendale Community College
Glendale, AZ
01-2013

High School Diploma -

Thunderbird High School
Phoenix, AZ
01-2010

Skills

  • Leadership & Team Training
  • Client Relationship Management
  • Waxing & Skin Care Expertise
  • Business Operations & Marketing
  • Customer Service Excellence
  • Social media control
  • Marketing tactics
  • Partnership development
  • Service quality assurance
  • Business development
  • Product branding
  • Business management
  • Customer relations
  • Operations management
  • Hiring and staffing

Accomplishments

  • Owner of successful Wax Salon Suite.
  • Corporate Award for EWC Arrowhead Location Top Performing Store Award for #1 Wax Center in Generated Sales in USA.
  • Maintained a Waxer and Trainer Position for eight years in the top 10 performing European wax centers of Arizona.

Certification

  • Current Esthetician License, Arizona
  • Bella Lash Classic & Volume Certified
  • Dermalogica Certified
  • Business License

Arrowhead Location Top Performing Store Award for #1 Wax Center in Generated Sal

1 Wax Center, and generated sales and services

Timeline

Owner & Manager

Vibrant Wax LLC
01.2022 - Current

Wax Specialist & Center Trainer

European Wax Center
01.2014 - 01.2022

Shift Supervisor

Coffee Bean & Tea Leaf
01.2012 - 01.2014

Graduate - Licensed Esthetician

Avalon School of Cosmetology & Esthetics

Certification -

International Dermal Institute - Product Line Skin

Certification - Certification

Bella Lash - Classic And Volume Lash Certification

Associates -

Glendale Community College

High School Diploma -

Thunderbird High School

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Victoria Blair Nance