Haley Musser
Sylvania
Summary
Dynamic professional with over 7 years of experience in mortgage operations and client service, now transitioning into digital marketing, branding, and social media strategy. A strong passion for these fields drives the pursuit of innovative content creation and visual design that fosters authentic online engagement with target audiences. Recognized for creativity and exceptional organizational skills, coupled with a proven ability to adapt swiftly to new challenges and environments. Committed to leveraging these strengths to enhance brand visibility and cultivate meaningful connections in the ever-evolving digital landscape.
Overview
2027
2027
years of professional experience
Work History
Owner & Photographer
Haley Musser Photography
01.2021 - Current
- Founded a freelance photography brand focused on personalized portrait and lifestyle sessions.
- Managed all aspects of client experience, from scheduling and creative direction to editing and delivery.
- Leveraged visual storytelling and brand consistency to build a trusted, word-of-mouth client base.
- Managed client relationships to ensure satisfaction and repeat business.
- Developed and implemented marketing strategies to increase brand visibility.
- Coordinated photoshoots, ensuring optimal conditions and client needs were met.
- Oversaw all aspects of business operations, including scheduling and budgeting.
- Analyzed market trends to adapt services and stay competitive within industry.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Transaction Specialist
Unlock Technologies Inc.
Remote
2025 - Current
- Managed my own pipeline of 45-50+ home equity real estate transactions from approval to underwriting, ensuring compliance, accuracy, efficiency and a positive homeowner experience.
- Handled high volume of transactions promptly, consistently meeting productivity targets.
- Promoted a culture of continuous improvement within the team, driving efforts towards greater efficiency and effectiveness across all aspects of the role.
- Adapted quickly to changes in policy or procedure, maintaining consistent performance levels despite evolving guidelines.
- Developed training materials for new and existing team members.
- Collaborated with cross-functional teams to streamline transaction workflows and reduce bottlenecks; I work closely with Enablement, Product and Sales on projects to increase productivity across the board.
- Review homeowner and third party documentation for compliance, accuracy, and completeness.
- Coordinate with escrow companies and lenders to fund deals on time.
- Identify bottlenecks and suggest improvements to the workflow.
Application Specialist
Hometap Equity Partners LLC
Remote
2024 - 2025
- Manage a high-volume pipeline of 60-70+ applications and collaborated cross-functionally from intake to Underwriting.
- Consistently exceeded KPIs and quality expectations while maintaining strong service standards; exceeded monthly goals every month ranging from 90% completion to 200%.
- Communicated with homeowners, internal teams, and vendors to resolve issues and gather missing items.
- Coordinated title, credit, and valuation documentation with third-party providers.
- Prepared files for underwriter review and ensured adherence to regulatory standards.
- Analyzed application workflows to identify areas for process improvement and enhance user experience.
- Collaborated with cross-functional teams to gather requirements and implement software solutions.
Mortgage Loan Processor II
Directions Credit Union
Toledo, OH
2019 - 01.2025
- Processed mortgage applications ensuring compliance with regulations and internal guidelines.
- Streamlined loan application process to enhance efficiency and reduce turnaround times.
- Reviewed and verified borrower information for accuracy and compliance with lending guidelines.
- Collaborated with underwriters to resolve issues and expedite loan approvals.
- Maintained up-to-date knowledge of industry regulations and best practices in mortgage processing.
- Trained new team members on procedural workflows and system utilization for optimal performance.
- Implemented process improvements that increased overall departmental productivity and accuracy rates.
- Monitored pipeline progress to ensure timely follow-up with clients and stakeholders throughout loan lifecycle.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Trainer & Social Media Intern
Chick-fil-A
Toledo, OH
01.2016 - 01.2019
- Supported local franchise content creation and community engagement efforts.
- Gained early experience in brand messaging, visual content, and customer service.
- Assisted in creating training materials and resources to support ongoing staff development initiatives.
- Implemented best practices in food safety and sanitation during training sessions, ensuring compliance standards were met.
- Analyzed training effectiveness using feedback mechanisms, refining programs to align with organizational goals.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Assisted in developing engaging content for various social media platforms.
- Monitored social media channels to track engagement and audience feedback.
- Conducted research on industry trends to inform content strategy.
- Collaborated with team members to brainstorm and implement innovative campaigns.
- Scheduled and published posts across multiple social media accounts.
Mortgage Loan Servicer
Directions Credit Union
01.2019 - 01.2021
- Assisted clients with inquiries regarding loan servicing, fostering positive relationships and enhancing customer satisfaction.
- Maintained accurate records of loan transactions using proprietary loan servicing software.
- Collaborated with team members to streamline workflows, improving overall operational efficiency within the department.
- Educated borrowers on loan terms and conditions, promoting understanding and adherence to repayment schedules.
- Supported compliance efforts by ensuring all documentation met regulatory requirements throughout the loan servicing process.
- Assisted in training new team members on company policies, procedures, and industry best practices to ensure a high standard of service was consistently maintained across the department.
- Processed mortgage payments accurately and efficiently, ensuring timely updates to customer accounts.
Education
Bachelor of Business Management - Minor in Marketing
University of Toledo
Toledo, OH12-2025
Skills
- Time Management & Organization
- Social Media Content Creation
- Branding & Visual Storytelling
- Market Research & Consumer Insight
- Leadership & Team Training
- Microsoft Office & Google Workspace
- Project Management
- Canva & Adobe Creative Cloud
- Video editing
- Digital photography
- Social media marketing
- SEO techniques
Timeline
Owner & Photographer
Haley Musser Photography
01.2021 - Current
Mortgage Loan Servicer
Directions Credit Union
01.2019 - 01.2021
Trainer & Social Media Intern
Chick-fil-A
01.2016 - 01.2019
Transaction Specialist
Unlock Technologies Inc.
2025 - Current
Application Specialist
Hometap Equity Partners LLC
2024 - 2025
Mortgage Loan Processor II
Directions Credit Union
2019 - 01.2025
Bachelor of Business Management - Minor in Marketing
University of Toledo