Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Victoria Block

Jonesboro,GA

Summary

Compassionate and customer-focused professional with experience supporting high-volume customer interactions in service and administrative environments. Demonstrates strong empathy, active listening, and problem-solving skills to resolve inquiries and guide customers toward the best solutions. Experienced in documenting interactions, maintaining confidentiality, and delivering accurate, first-contact resolutions. Adaptable and detail-oriented, with a proven ability to build trust and ensure customer satisfaction through respectful, solution-driven communication.

Overview

7
7
years of professional experience

Work History

Housekeeper (Operations, Documentation & Customer Support)

Courtyard by Marriott Atlanta Buckhead
Atlanta, GA
02.2024 - 10.2025
  • Anticipated guest needs by identifying issues during room inspections and proactively addressing concerns before escalation
  • Documented service updates, maintenance issues, and guest requests, ensuring accurate communication across departments
  • Collaborated with front desk and maintenance teams to resolve service issues efficiently and improve guest outcomes
  • Maintained strict adherence to company policies, safety standards, and guest privacy expectations
  • Delivered consistent, respectful service that contributed to positive guest experiences and satisfaction

Server (Customer Experience & Upselling)

Marquis Restaurant & Lounge
Atlanta, GA
05.2023 - 11.2023
  • Actively listened to customer preferences and educated guests on menu options, promotions, and upgrades to enhance their experience
  • Resolved customer concerns quickly and professionally, ensuring satisfaction during high-volume service periods
  • Anticipated guest needs and provided proactive service, improving overall dining experience and efficiency
  • Built trust and rapport through friendly, attentive, and customer-focused interactions

Airbnb Cleaner (Independent Contractor)

Atlanta, GA
01.2023 - 04.2023
  • Managed client expectations by ensuring properties met quality and readiness standards prior to guest arrival
  • Identified and resolved issues independently, maintaining high customer satisfaction
  • Maintained organization, scheduling, and service tracking for multiple properties

Candle Maker

10.2022 - 01.2023
  • Maintained detailed production records and ensured quality control standards were met
  • Followed safety procedures and operational guidelines consistently

Delivery Driver

UberEATS
Atlanta, GA
01.2019 - 01.2023
  • Communicated with customers to resolve delivery issues and ensure accurate, timely service
  • Maintained professionalism and customer satisfaction in time-sensitive situations

Cashier & Customer Support

Cascade Skating
Atlanta, GA
12.2021 - 03.2022
  • Handled high-volume customer interactions, resolving inquiries and providing clear guidance on services and promotions
  • Processed transactions and maintained accurate records of daily activity
  • Delivered friendly, respectful service while managing multiple tasks efficiently

Residence Hall Receptionist (Administrative & Front Desk Support)

Oral Roberts University
Tulsa, OK
01.2020 - 05.2020
  • Served as first point of contact, actively listening to concerns and providing accurate information and guidance
  • Documented visitor logs, inquiries, and service requests with attention to detail
  • Resolved issues and directed individuals to appropriate resources, improving efficiency and satisfaction
  • Maintained confidentiality and followed established policies and procedures

Education

Bachelor of Science - Psychology

Liberty University
Lynchburg
05-2028

High School Diploma -

Broken Arrow High School
Broken Arrow, OK
05-2018

Skills

  • Customer Service & Customer Advocacy
  • Active Listening & Empathy-Based Support
  • Issue Resolution & Problem Solving
  • Documentation & Data Entry Accuracy
  • Confidential Information Handling
  • Customer Education & Service Guidance
  • High-Volume Communication
  • Cross-Team Collaboration
  • Adaptability in Fast-Paced Environments
  • Microsoft Office & Google Workspace
  • Microsoft Office (Word, Excel, Outlook)
  • Google Workspace
  • POS Systems & Data Entry
  • Remote Communication Tools (Zoom, Teams – adaptable)

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Housekeeper (Operations, Documentation & Customer Support)

Courtyard by Marriott Atlanta Buckhead
02.2024 - 10.2025

Server (Customer Experience & Upselling)

Marquis Restaurant & Lounge
05.2023 - 11.2023

Airbnb Cleaner (Independent Contractor)

01.2023 - 04.2023

Candle Maker

10.2022 - 01.2023

Cashier & Customer Support

Cascade Skating
12.2021 - 03.2022

Residence Hall Receptionist (Administrative & Front Desk Support)

Oral Roberts University
01.2020 - 05.2020

Delivery Driver

UberEATS
01.2019 - 01.2023

Bachelor of Science - Psychology

Liberty University

High School Diploma -

Broken Arrow High School
Victoria Block