Victoria Bloniarz
Mundelein,IL
Summary
Proven professional with extensive experience in pet care and customer service, notably at Krisers. Excelled in species-specific temperament knowledge and issue resolution, enhancing pet wellness and owner satisfaction. Demonstrated exceptional written and verbal communication, fostering strong relationships. Achieved a significant increase in repeat clientele through dedicated customer service and administrative support.
Overview
5
5
years of professional experience
Work History
Dog Sitting
Self Employed Services
05.2019 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email, and text.
Dog Groomer
Krisers
08.2023 - 07.2024
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Front Desk Receptionist
Buffalo Grove Auto Center
05.2022 - 08.2023
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
Mundelein Highschool
Mundelein, IL05.2022
Skills
- Species-specific temperament knowledge
- Issue Resolution
- Written and verbal communication
- Customer Service
- Relationship Building
- Administrative Support
- Appointment Scheduling
- Cash Handling
- Issue handling
- Telephone Etiquette
- Listening Skills
- Team Collaboration
Timeline
Dog Groomer
Krisers
08.2023 - 07.2024
Front Desk Receptionist
Buffalo Grove Auto Center
05.2022 - 08.2023
Dog Sitting
Self Employed Services
05.2019 - Current
High School Diploma -
Mundelein Highschool
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