Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Bonilla

Indianapolis,IN

Summary

Dependable waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience

Work History

Stocker Associate

Menards
Indianapolis, Indiana
01.2022 - Current
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Interacted with guests in friendly and knowledgeable way.
  • Consistently lifted materials weighing as much as 50 pounds

Restaurant Waitress

IHOP
Indianapolis , IN
07.2021 - 12.2023
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Warren Central High School
Indianapolis, IN
06.2023 - 06.2023

Skills

Conflict Management

Guest Engagement

Sales Expertise

Performance Improvement

Sales Techniques

Task Prioritization

Friendly and Personable

Customer Service

Positive Attitude

Willing to Learn

Customer Relationships

Punctual and Reliable

Clear Communication

Complex Problem-Solving

Languages

Spanish
English

Timeline

High School Diploma -

Warren Central High School
06.2023 - 06.2023

Stocker Associate

Menards
01.2022 - Current

Restaurant Waitress

IHOP
07.2021 - 12.2023

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Victoria Bonilla