Summary

Overview

Work History

Education

Timeline

Victoria Bowman

Orange,VA

Summary

Results-driven insurance professional with 9 years of experience in remote claims processing and account follow-up, showcasing strong management qualities. Proficient in utilizing insurance billing software and CRM systems to effectively oversee and manage accounts. Noteworthy attention to detail and excellent communication skills. Demonstrates a commitment to providing exceptional customer service within the dynamic and fast-paced insurance environment.

Overview

years of professional experience

Work History

Intergrated Care Assistant I - Remote

DaVita

Denver, CO

02.2023 - 02.2024

Accurately collected, verified, and entered sensitive data into secure systems, maintaining high standards of confidentiality and attention to detail—skills critical to documenting and monitoring security activities.
Maintained and regularly updated critical records and profiles, ensuring accurate tracking of individuals and information—directly applicable to monitoring movement and access logs.
Monitored care coordination for over 100 patients across multiple states by proactively contacting hospitals to track admissions and discharges, ensuring continuity of care and timely communication of critical updates.
Developed and distributed detailed reports used to inform team decisions and maintain compliance—parallel to documenting prisoner movement and security incidents.
Supported daily operations by managing multiple administrative tasks with precision and timeliness, showcasing the ability to stay organized under pressure.
Demonstrated consistent, punctual attendance and reliability, aligning with the demands of high-accountability security positions.
Worked independently in a remote setting while maintaining constant communication with the team—showing ability to follow protocols, stay alert, and handle tasks without direct supervision.
Handled confidential communications and sensitive information securely, a skill critical for managing restricted access and secure environments.
Collaborated effectively with a multidisciplinary team to ensure seamless coordination and flow of information, transferable to working with law enforcement and court officials.
Exhibited strong time management and organizational skills to handle high-volume, detail-oriented tasks—valuable in a role requiring active monitoring and documentation.

Bed Control

Sentara Martha Jefferson Hospital

Charlottesville, VA

05.2012 - 03.2021

Operated and monitored multiple hospital security systems including fire alarm panels, Hill-Rom bed tracking, and CCTV systems to ensure patient and facility safety.
Monitored and verified patient locations across all departments, functioning as a central point of coordination for emergency response and patient movement.
Controlled access to restricted hospital areas by coordinating with nursing units, security, and administration.
Managed real-time responses to security codes and threats (Code Blue, Code Red, Code Silver, etc.) via radio and hospital-wide communication systems.
Logged critical incidents, patient movement, and emergency responses in electronic systems and physical logbooks for reporting and compliance.
Maintained constant communication with security personnel, emergency responders, and hospital staff via radio and phone to ensure smooth operations.
Reviewed emergency room registrations for accuracy, and reported discrepancies to appropriate personnel, supporting patient tracking and legal documentation.
Responded to and assisted with external inquiries by phone, providing clear information and routing calls as necessary.
Retrieved and reviewed video footage from surveillance systems in response to security or administrative requests.
Performed related administrative and coordination tasks to support hospital operations and emergency readiness.

Education

Medical Billing And Coding Specialist

Costal Carolina Carolina Community College

Jacksonville, NC

01-2013

Some College (No Degree) - Intro To Law Enforcement And Legal Ethics

Germanna Community College

Locust Grove, VA

01-2012

Some College (No Degree) - Phlebotomist Certificate

Coastal Carolina Community College

Jacksonville, NC

01-2010

Emergency Medical Technology

Orange Volunteer Rescue

Orange VA

01-2007

High School Diploma -

Orange County High School

Orange, VA

01-2005