Victoria Brake

• Obtained client medical history, medication

information, symptoms, and allergies.

• Performed medical records management, input patient data and vitals into charts for immediate assessment of medication management by professional staff.
• Documented vital signs and health history for patients in clinic.
• Administered injections and made documentation in chart.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Processed all drug testing specimens.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Took calls from patients that were exhibiting any signs of suicide or mania and assessed for immediate intervention or hospitalization.
• Coordinated with inpatient facilities for all necessary hospitalizations.
• Created a caring and compassionate environment for patients that made them feel welcome and important, that they would get the best possible care from our facility and staff.

• Provided exceptional service and assistance to guests upon check-in.
• Handled all complaints with resolving issues quickly and with compassion.
• Increased customer service ratings through personable service.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Provided services efficiently and with high level of accuracy.
• Provided compassion and a listening ear to those in need of talking through some of the tragedies and the reasons for staying at the Ronald McDonald House.
• Solicited and reviewed guest feedback and promptly resolved complaints.

• Coordinated marketing projects for six graphic designers.
• Delegated each incoming project to a graphic designer and made sure that there was all design, print and facility information for each project to go from request to print and delivered back to a Kindred facility.
• Assisted graphic designers on projects when needing a quick turn around from design to print.
• Coordinated with the director on name change when Vencor became Kindred in 2000 for the results from focus groups and new apparel that would be worn with the new name for all corporate staff.
• Conducted meetings with printers for choosing the best printers in Louisville to conduct business with and who we could maintain the best relationship with.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scheduled office meetings and client appointments for staff teams.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance for weekly production meetings on the aircraft engines for that department.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Conducted CPR and First Aid classes as a certified instructor for Kelly Air Force Base as an additional duty.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.

• Assisted in group therapy sessions to help clients develop coping strategies and social skills.
• Completed and charted on intake interviews.
• Maintained a compassionate and caring environment for all patients coming into the clinic.
• Conducted all psychological testing needed for adult, child, health and drug and alcohol rehab patients.
• Scored and charted all psychological testing.
• Maintained all military training for promotions and assisted co-workers in preparing for oral boards and physical training.