Victoria Briggs
New York,NY
Summary
Luxury hospitality and event professional with over 20 years of experience providing exceptional service to high-net-worth clients and executives. Certified Meeting Professional (CMP) skilled in event planning, conference services, and delivering concierge-level experiences. Proven track record in anticipating client needs, managing complex logistics, and enhancing guest experiences for Fortune 500 executives and elite travelers.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. Conference Center Manage
Rapport International
New York, New York
06.2025 - Current
- Oversaw planning and execution of high-profile meetings for Fortune 500 executives with TIAA/Nuveen.
- Coordinated end-to-end event details, including budgeting, vision planning, catering, décor, A/V, and guest registration.
- Developed SOPs to enhance operational consistency across conference center operations.
Sr. Meeting and Events Planning Manager
Rapport International
New York, New York
06.2021 - 06.2025
- Coordinated various size meeting and event logistics, both virtual and in person, including catering, décor, A/V, guest registration, and on-site hospitality to ensure seamless execution.
- Cultivated enduring client relationships and vendor partnerships to drive business growth.
- Collaborated with cross-functional teams to align on project objectives and deliverables.
- Delivered concierge-level service for C-Suite visitors, arranging transportation and VIP dining.
Lobby Ambassador Manager
Rapport International
New York, New York
10.2019 - 02.2021
- Launched and directed the Lobby Ambassador program, creating SOPs, guest service checklists, and tailored training to elevate the visitor experience across seven lobbies.
- Enhanced tenant and guest engagement by curating VIP experiences (wedding proposals, celebrity tours, and corporate hospitality activations).
- Partnered with corporate clients and internal stakeholders to deliver unique, high-touch experiences that strengthened Rockefeller Center’s reputation as a premier luxury destination.
- Planned and executed special events, including a large-scale VIP recognition event for frontline nurses during the pandemic, resulting in positive media coverage and long-term goodwill.
Owner/Operator
Sweet Aloha Baking Company
Lahaina , HI
05.2012 - 11.2019
- Oversaw daily operations of bakery, ensuring workflow efficiency and quality control.
- Hired, trained, and supervised employees on baking and customer service standards, techniques, and developed new recipes collaboratively.
- Negotiated contracts with clients for products or services rendered by the company.
- Created marketing materials and strategies to effectively promote seasonal products and events, and increase brand visibility.
- Managed financial aspects, including budgeting and expense tracking for profitability assessments.
Executive Club Level Concierge
The Ritz-Carlton, Kapalua
Lahaina, HI
01.2003 - 01.2013
- Delivered personalized, luxury experiences for elite travelers, including PGA players, media executives, and high-net-worth guests.
- Coordinated exclusive itineraries: private aviation, bespoke tours, and elite dining experiences.
- Drove loyalty and repeat stays by cultivating long-term guest relationships, and exceeding expectations through thoughtful, personalized gestures.
- Partnered with internal hotel departments and external vendors to create seamless, memorable stays for discerning clientele.
Education
High School Diploma -
College Park High School
Pleasant Hill, CASkills
- VIP and executive service delivery
- Luxury hospitality and concierge services
- White-glove service standards
- End-to-end event planning and management
- Financial management and budgeting
- Client relations and engagement
- SOP development and implementation
- Vendor management and contracts
- Logistical planning
Certification
Certified Meeting Professional (CMP) Certificate, EIC, New York, NY | 9/2023
Timeline
Sr. Conference Center Manage
Rapport International
06.2025 - Current
Sr. Meeting and Events Planning Manager
Rapport International
06.2021 - 06.2025
Lobby Ambassador Manager
Rapport International
10.2019 - 02.2021
Owner/Operator
Sweet Aloha Baking Company
05.2012 - 11.2019
Executive Club Level Concierge
The Ritz-Carlton, Kapalua
01.2003 - 01.2013
High School Diploma -
College Park High School