VICTORIA BRIONES
FORT WORTH,US
Summary
Highly motivated professional seeking new challenges. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Proficient in working independently and quickly acquiring new skills. Committed to meeting organizational needs with consistent and organized practices. Skilled in managing pressure and adapting to new situations to enhance the organizational brand. Dedicated Customer Service Specialist with expertise in prioritizing and multitasking in a fast-paced environment. Collaborative team player with a proven ability to achieve personal and business objectives. Experienced in successfully resolving escalated customer support issues.
Overview
9
9
years of professional experience
Work History
DELIVERY DRIVER
Uber Eats
Fort Worth, TX
11.2022 - Current
- Delivered customer orders in a timely manner
- Provided excellent customer service with a positive attitude
- Demonstrated strong time management skills
LEASING AGENT
A-list
Dallas
- 04.2025
Server
Bucks Cabernet
Fort Worth, TX
02.2022 - 11.2024
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to coordinate food orders and special requests.
- Maintained cleanliness and organization of dining area throughout shifts.
ACCOUNT MANAGER
Innovate
Fort Worth, TX
10.2022 - 03.2023
- Managed multiple accounts and consistently met and exceeded performance goals
- Cultivated and maintained productive relationships with customers and internal stakeholders
- Developed strong customer relationships and efficiently resolved service requests to drive sales growth
LATE STAGE MANAGER
Santander Consumer USA
07.2017 - 09.2019
- Identified and addressed performance technical cues using wireless headsets
- Managed multiple accounts and consistently met and exceeded performance goals
- Listened to customer needs to identify and recommend appropriate products and services
- Notified customers of delinquent accounts and pursued collection of outstanding balances
- Processed payments over the phone and established recurring drafts
- Promoted high customer satisfaction by resolving issues with knowledgeable and friendly service
CUSTOMER SERVICE REPRESENTATIVE
Nissan Grubbs
05.2016 - 06.2017
- Greeted and assisted customers to ensure positive experiences
- Answered incoming calls and emails, providing frontline customer support and assistance with transactions
- De-escalated challenging customer concerns while maintaining a calm and friendly demeanor
- Escalated customer concerns, issues, and requirements to supervisors for timely resolution
Education
High School -
Shannon High School
01.2015
Skills
- Problem-Solving
- Account Management
- Strategic Planning
- Customer Service
- CRM
- Internet
- Payment Collection
- Negotiation
- Time Management
- Communication
Timeline
DELIVERY DRIVER
Uber Eats
11.2022 - Current
ACCOUNT MANAGER
Innovate
10.2022 - 03.2023
Server
Bucks Cabernet
02.2022 - 11.2024
LATE STAGE MANAGER
Santander Consumer USA
07.2017 - 09.2019
CUSTOMER SERVICE REPRESENTATIVE
Nissan Grubbs
05.2016 - 06.2017
LEASING AGENT
A-list
- 04.2025
High School -
Shannon High School