Victoria Bunce
Hutto,TX
Summary
Dynamic leader and adept communicator with proven expertise in team supervision and customer service excellence at Bob Evans Restaurant. Elevated customer satisfaction and sales through innovative promotional strategies and efficient team coordination. Skilled in POS system operation and conflict resolution, demonstrating a results-driven approach with a focus on continuous improvement and team development.
Overview
9
9
years of professional experience
Work History
Shift Leader
Bob Evans Restaurant
Dundee, MI
09.2020 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Server
Bob Evans Restaurant
Dundee, MI
03.2016 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Skills
Positive Attitude
Cash Handling
Team Leadership
Problem-Solving
Customer service focus
Decision-making capabilities
Training Assistance
Conflict Resolution
Team Supervision
POS System Operation
Timeline
Shift Leader
Bob Evans Restaurant
09.2020 - 09.2024
Server
Bob Evans Restaurant
03.2016 - 08.2024