Victoria Burnett
Customer service Manager
Las Vegas,NV
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Laborer
E & S Plumbing LLC
Las Vegas, NV
08.2022 - 05.2023
- Operated and maintained a variety of equipment including hand and power tools.
- Removed debris from construction sites and disposed of it properly.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Loaded materials and tools into vehicles and unloaded upon arrival at job sites.
Assistant Store Manager
Terrible Herbst Convenience Store
Las Vegas, NV
02.2015 - 05.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Customer Service Cashier
7 Eleven Gas Station
Las Vegas, NV
09.2014 - 01.2015
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Processed customer payments quickly and returned exact change and receipts.
- Followed food safety standards and protocols.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Cashier
SUBWAY®Restaurants
Las Vegas, NV
09.2014 - 01.2015
- Utilized point-of-sale systems for taking orders from customers.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained professional demeanor during interactions with customers and co-workers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed variety of duties related to food service.
Newspaper Carrier
Las Vegas Review Journal
Las Vegas, NV
08.2013 - 04.2014
- Delivered newspapers to customers on a daily basis.
- Assisted in sorting and bundling of newspapers for delivery.
- Ensured that all deliveries were made according to schedule and route plan.
- Followed all applicable laws while driving during deliveries.
Customer Service Manager
Neighborhood Walmart
Las Vegas, NV
09.2011 - 05.2013
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated and authenticated returns, exchanges and voids.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed MoneyGram transactions with a high level of accuracy.
- Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
- Stocked,rotated, cleaned,and maintained store shelves.
- Learned duties for various positions and provided backup at key times.
Production Assistant
Savers Thrift Store
Las Vegas, NV
07.2010 - 09.2011
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Stocked merchandise, clearly labeling items and arranging according to size and color.
- Weighed and measured items to prevent waste and meet quality standards.
- Investigated customer complaints to take necessary corrective actions.
- Followed safety procedures and guidelines to maintain safe working environments.
- Delivered energetic responses to customers in-store, going above and beyond to serve customer needs.
Sales Verifer
Courtesy call Inc
Las Vegas, NV
12.2009 - 07.2010
- Verified accuracy of customer information by collecting and inputting data into system.
- Identified potential customers through cold calling and database research.
- Initiated outbound calls to prospective clients using scripts.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
Sandwich Artist
SUBWAY®Restaurants
Las Vegas, NV
08.2006 - 11.2006
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Adhered strictly to cash handling policies and procedures.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Assistant Manager
Little Caesars Pizza
Las Vegas, NV
01.2005 - 09.2006
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Adhered to company policies and procedures while enforcing them among all employees.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
Education
Vocational Diploma - Medical Assisting
The Academy of Healing Arts
Las Vegas, NV06-2009
GED -
College of Southern Nevada
Las Vegas, NV10-2008
Skills
- Time Management
- Store Operations
- Team Leadership
- Adaptability and Flexibility
- Effective Multitasking
- Customer Support Expertise
- Food Safety Expertise
- Strategic Decision-Making
- Critical Thinking Skills
- Detail Oriented
- Consistent Dependability
- Accurate Cash Handling Skills
Certification
Food Handlers Safety Training Card Expires 04/03/2027
Alcohol Awareness Training Expires 04/03/2028
References
References available upon request.
Timeline
General Laborer
E & S Plumbing LLC
08.2022 - 05.2023
Assistant Store Manager
Terrible Herbst Convenience Store
02.2015 - 05.2017
Customer Service Cashier
7 Eleven Gas Station
09.2014 - 01.2015
Cashier
SUBWAY®Restaurants
09.2014 - 01.2015
Newspaper Carrier
Las Vegas Review Journal
08.2013 - 04.2014
Customer Service Manager
Neighborhood Walmart
09.2011 - 05.2013
Production Assistant
Savers Thrift Store
07.2010 - 09.2011
Sales Verifer
Courtesy call Inc
12.2009 - 07.2010
Sandwich Artist
SUBWAY®Restaurants
08.2006 - 11.2006
Assistant Manager
Little Caesars Pizza
01.2005 - 09.2006
Vocational Diploma - Medical Assisting
The Academy of Healing Arts
GED -
College of Southern Nevada
Work Preference
Work Type
Full TimePart TimeGig WorkImportant To Me
Flexible work hoursCareer advancementPaid time offSimilar Profiles
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