Victoria Bustamante

• Served food and beverages promptly with focused attention to customer needs
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.

Keeping guests safe

• Evaluated and promptly resolved lodging facility operational issues.
• Supervised team of 20 plus and helped to resolve issues arising during shifts.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Interacted with guests to obtain positive or negative feedback and constructively apply information.
• Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
• Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
• Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
• Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
• Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
• Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
• Coordinated staff schedules, rotations and breaks.

• Demonstrated snowboarding techniques based on established course framework and student ability levels.
• Maintained optimal physical condition and stamina for continuous teaching and demonstrations.
• Stayed on top of current weather conditions to maintain student safety.
• Utilized variety of snowboarding and ski techniques to impart knowledge and customized instruction to individual skill levels.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.