Jasmin Johnston
Las Vegas,NV
Summary
Dedicated professional with strong customer service and team collaboration skills. Proven ability to enhance service standards and streamline operations, ensuring exceptional guest experiences.
Overview
16
16
years of professional experience
Work History
Bar Tender/Server
Serket Golf Course Resort
Henderson, Nevada
09.2025 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries.
- Prepared and served food and beverages to guests in resort dining area.
- Coordinated with team members to streamline daily operations at the resort.
- Ensured cleanliness and organization of golf course facilities and equipment to enhance guest experience.
Cart Girl/Bartender
Rhodes Ranch Golf Club
Las Vegas, NV
07.2020 - 05.2025
- Provided beverage and snack service to golfers on the course.
- Interacted with customers to create a welcoming atmosphere and enhance their golfing experience.
- Ensured cleanliness and organization of cart and supplies to provide a pleasant customer experience.
- Accurately processed cash transactions during sales operations to ensure smooth service.
- Answered questions about menu items and pricing information.
- Delivered food orders to the correct holes on time.
- Kept track of inventory levels throughout the shift to ensure adequate stock levels.
Lead Server Trainer
Black Bear Diner
Emeryville
04.2013 - 03.2019
- Developed training materials to enhance server knowledge and skills.
- Trained staff on menu items and service procedures at Black Bear Diner.
- Oversaw onboarding for new servers, ensuring smooth integration into the team.
- Conducted regular evaluations of server performance and provided constructive feedback.
- Collaborated with management to address training needs and improve service standards.
- Identified opportunities for process improvements that could enhance server efficiency.
- Ensured all servers are knowledgeable about menu items and able to answer questions from customers.
- Implemented best practices for maintaining cleanliness and organization in dining areas.
Consultant
JCNB Consulting, LLC
Vallejo, California
01.2011 - 07.2013
- Guided clients through change management processes for effective implementation.
- Analyzed client needs to develop tailored consulting strategies.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Facilitated workshops to enhance team collaboration and problem-solving skills.
- Conducted market research to identify industry trends and opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Cultivated strong relationships with colleagues and management to foster a collaborative work environment.
Education
High School Diploma -
Dewey Academy
Oakland, CA06-2003
Cyber Security
Merit America
Las Vegas, NV08-2026
Skills
- Beverage knowledge
- Menu awareness
- Cash handling
- Inventory management
- Guest relations
- Conflict resolution
- Team collaboration
- Team leadership
- Communication skills
- Problem analysis
Timeline
Bar Tender/Server
Serket Golf Course Resort
09.2025 - Current
Cart Girl/Bartender
Rhodes Ranch Golf Club
07.2020 - 05.2025
Lead Server Trainer
Black Bear Diner
04.2013 - 03.2019
Consultant
JCNB Consulting, LLC
01.2011 - 07.2013
High School Diploma -
Dewey Academy
Cyber Security
Merit America