Victoria Byrd
Florissant,MO
Summary
Dedicated and compassionate customer service professional with over 10 years of experience delivering exceptional client care and resolving complex issues with efficiency and empathy. Recognized for strong leadership, communication, and negotiation skills. Proven success in customer satisfaction and relationship management, with a consistent record of going above and beyond to create positive outcomes. Licensed real estate agent with a deep understanding of client trust, problem-solving, and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Realtor
Keller Williams Realty Saint Louis
1717 Hidden Creek Ct St. Louis, Mo. 63131
01.2026 - Current
- Guided clients through property buying and selling processes, ensuring satisfaction and understanding of contracts.
- Conducted market analysis to assist clients in pricing strategies and property evaluations.
- Developed marketing materials and online listings to enhance property visibility and attract potential buyers.
- Facilitated open houses and private showings, showcasing properties effectively to prospective clients.
Realtor
Keller Williams Tri-Lakes
Branson, MO
11.2021 - 12.2025
- Develop comprehensive market analyses to guide clients in making informed real estate decisions.
- Facilitate property viewings and open houses, providing detailed information to potential buyers.
- Negotiate purchase agreements and contracts to ensure favorable terms for clients.
- Create targeted marketing strategies, resulting in a 25% increase in property inquiries.
- Maintain up-to-date knowledge of local market trends and property values to provide expert advice.
- Collaborate with mortgage brokers and financial institutions to facilitate client financing options.
Taxation Representative
Missouri Department of Revenue
Jefferson City, Mo
02.2020 - 03.2021
- Provided expert guidance on tax compliance and regulations, ensuring adherence to federal and state laws.
- Collaborated with cross-functional teams to gather financial information and support audits, enhancing overall operational efficiency.
- Analyzed financial statements and tax documents to identify discrepancies, implementing corrective actions to mitigate risks.
Compassion Coordinator
United Health Group
Jefferson City, Mo
06.2019 - 02.2020
- Developed and implemented compassionate engagement strategies to support individuals in crisis.
- Facilitated workshops and training sessions aimed at enhancing empathy and communication skills among staff.
- Created informational materials and resources to educate staff and the community on the importance of compassion in care.
- Conducted regular feedback sessions with team members to refine approaches and enhance service delivery.
Operating Manager
Joy and Gladness Children's Academy
Jefferson City, Mo
10.2018 - 05.2019
- Oversaw daily operations to enhance productivity and operational efficiency.
- Conducted regular performance evaluations and provided constructive feedback to team members to foster professional growth.
- Developed and implemented strategic plans that resulted in a 15% increase in overall team performance.
- Trained and mentored staff on best practices and operational procedures, contributing to enhanced team capabilities.
- Monitored key performance indicators to assess operational success and make informed decisions.
Education
Business Administration -
Lincoln University of Missouri
Jefferson City, United States01-2011
High School Diploma - General Studies
Gateway Institute of Technology High School
Saint Louis, United States01-2007
Skills
- Market Analysis
- Client relations
- Contract negotiation
- Strong negotiation skills
- Comparative market analysis
- Tech-savvy mindset
- Property marketing
- Schedule coordination
- Database management
- Market research
- Social media marketing
- Property valuation expertise
- Customer support
- Goal-oriented mindset
- Data entry proficiency
- Client services
- Paperwork processing
- Telephone reception
- Multitasking and organization
- Decision-making
- Work Planning and Prioritization
- MS office
- Discretion and confidentiality
- Staff development
- Production scheduling
- Workforce planning
Certification
Licensed Realtor
Timeline
Realtor
Keller Williams Realty Saint Louis
01.2026 - Current
Realtor
Keller Williams Tri-Lakes
11.2021 - 12.2025
Taxation Representative
Missouri Department of Revenue
02.2020 - 03.2021
Compassion Coordinator
United Health Group
06.2019 - 02.2020
Operating Manager
Joy and Gladness Children's Academy
10.2018 - 05.2019
High School Diploma - General Studies
Gateway Institute of Technology High School
Business Administration -
Lincoln University of Missouri