VICTORIA CADDY
Port Arthur
Summary
Offering strong communication and problem-solving skills, eager to learn and excel in customer-driven environment. Delivers understanding of effective communication techniques and ability to quickly grasp new systems and processes. Ready to use and develop problem-solving and interpersonal skills in customer service specialist role. Personable and solution-focused with knack for clear communication and problem-solving. Possesses fundamental understanding of customer service principles and adept in handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering positive client relations.
Overview
3
3
years of professional experience
Work History
Care Manager
Allison
Port Arthur, TX
07.2025 - Current
- Monitored patient progress and adjusted care strategies based on individual needs.
- Utilized electronic health records to track patient information and treatment plans.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Assistant Manager
Citi Trends
Port Arthur
11.2024 - 09.2025
- Facilitated cross-functional briefings between sales, visual, and stock teams to resolve inventory bottlenecks, shortening replenishment cycles and smoothing customer availability.
- Managed cash handling and end-of-day reconciliations with strict controls and documentation, ensuring audit-ready records and limiting financial variances.
- Mentored new hires through hands-on coaching during peak hours, building confidence and operational competence that sustained service levels and shift efficiency.
Caregiver
ADL Assistant living
Baytown
08.2023 - 07.2024
- Maintained accurate care logs and medication reminders, enabling clear shift handoffs and reducing missed follow-ups through consistent documentation practices.
- Monitored vital signs and behavioral changes, communicated trends to nursing staff, enabling timely interventions and clearer clinical decision-making.
Education
Process Operating Technology
Lamar State College
Port Arthur, TXHigh school - undefined
Texas Virtual Academy
05.2024
Skills
- Documentation Skills
- Inventory Management
- Scheduling Coordination
- Customer Service
- Problem-solving
- Help desk support
- Complaint handling
Timeline
Care Manager
Allison
07.2025 - Current
Assistant Manager
Citi Trends
11.2024 - 09.2025
Caregiver
ADL Assistant living
08.2023 - 07.2024
High school - undefined
Texas Virtual Academy
Process Operating Technology
Lamar State College