Victoria Camarena
Clarksville,TN
Summary
Dedicated and adaptable candidate with a proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
5
5
years of professional experience
Work History
Loan Servicing Assistant
Small Business Administration
Fresno, CA
04.2020 - 09.2021
- Processed CPC Reimbursement payment requests received from Lenders
- Adeptly handled 30-50 inbound calls daily
- Received and responded to Lender requests via email
- Served as Notary for 4 departments throughout SBA center
- Used multiple platforms of Office software to draft memorandums for customers based on agency policy
- Maintained data within digital systems with meticulous accuracy for precise, reliable records
- Review loan documents to make recommendations for Charge Off of 7A Commercial Loans
- Navigated CAFS system to service 7A Commercial and PPP Loans
- Processed incoming Bankruptcy notices of Borrowers ensuring proper referral and recall from Treasury department
- Monitored Semi-Annual Reporting Portfolio to ensure 7A Lenders complied with Prudent Liquidation Deadline and SBA Regulations
- Utilized LexisNexis and LANA to research and update Bankruptcy status of Borrowers before processing loan Charge Off
- Completed reconveyance release on Collateral for loans Paid in Full.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Office Automation Clerk
Small Business Administration
Fresno, CA
04.2019 - 04.2020
- Prepared packages for shipment, pickup, and courier services for prompt delivery to Lenders and other SBA offices throughout Western region.
- Utilized Microsoft Office software to generate and disburse 200-500 Collateral releases and Limited Power of Attorney documents monthly.
- Cataloged and managed over 8,000 department records and physical files containing original UCC, Loan, and collateral documents for prompt and efficient retrieval.
- Reviewed and sent outgoing materials and correspondence to ensure completeness and proper postage.
- Assigned incoming check payments received from Insurance companies, Lenders and borrowers.
- Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed multiple projects simultaneously using organizational and analytical skills.
Assistant Manager
Midwestern Loan And Tax Services
Lawton, OK
05.2013 - 12.2013
- Answered 20-30 inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Monitored cash intake and deposit records to increase accuracy and reduce discrepancies
- Reviewed sales and merchandising reports to achieve profit goals, reduce back stock and predict sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Counted, verified and handled bank deposits and customer transactions.
Education
Bachelor of Science - Business
University of Phoenix
10.2018
Associate of Science - Child Development
Fresno City College
Fresno, CA05.2018
Skills
- Detail oriented
- Organizational Skills
- Multi-Line Phone System
- Customer Service
- Clerical Experience
- Windows Proficiency
- Records Management
- Loan Processing Coordination
- Loan File Maintenance
- Office Supply Inventory and Management
Timeline
Loan Servicing Assistant
Small Business Administration
04.2020 - 09.2021
Office Automation Clerk
Small Business Administration
04.2019 - 04.2020
Assistant Manager
Midwestern Loan And Tax Services
05.2013 - 12.2013
Bachelor of Science - Business
University of Phoenix
Associate of Science - Child Development
Fresno City College