Victoria Carr
Cheltenham,PA
Summary
Professional hospitality manager with strong focus on delivering exceptional dining experiences. Proven ability to lead and motivate teams to achieve outstanding results. Skilled in staff training, customer service, and operational efficiency. Highly adaptable and dependable in meeting changing demands.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dining Room Manager
Brightview Senior Living
Marlton, NJ
07.2023 - Current
- Oversaw daily dining operations, ensuring high-quality service and resident satisfaction.
- Trained and mentored staff on best practices for dining experience enhancement.
- Developed and implemented dining room policies to improve workflow efficiency.
- Collaborated with culinary team to design menus that meet dietary needs of residents.
- Addressed resident feedback promptly, fostering a responsive service environment.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
Associate Director of Dining Services
Philadelphia Protestant Home
Philadelphia, PA
08.2019 - 07.2023
- Developed and implemented staff training programs to improve service delivery standards.
- Oversaw regulatory compliance processes, ensuring adherence to state and federal guidelines.
- Collaborated with interdisciplinary teams to streamline patient care coordination efforts.
- Managed budget allocations, optimizing resource utilization for enhanced operational efficiency.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Analyzed program effectiveness and identified areas for process improvement across departments.
Personal Care Manager/Diet Technician
Philadelphia Protestant Home
Philadelphia, PA
12.2005 - 06.2023
- Supervised daily operations of personal care staff to ensure compliance with quality standards.
- Monitored resident progress and adjusted care strategies based on health assessments and feedback.
- Led initiatives aimed at increasing resident satisfaction through enhanced engagement activities.
- Trained and mentored new caregivers on best practices in patient care and safety protocols.
- Collaborated with interdisciplinary teams to enhance resident well-being and service delivery.
- Conducted regular staff performance evaluations, providing constructive feedback for improvement.
Assistant Director, Dining Services
Compass Group/Flik Lifestyle
Rydal East, PA
12.2016 - 08.2019
- Led strategic initiatives to enhance operational efficiency across multiple units.
- Developed training programs to elevate staff performance and adherence to quality standards.
- Collaborated with cross-functional teams to streamline service delivery and optimize resource allocation.
- Analyzed market trends to inform menu development and align offerings with client expectations.
- Oversaw compliance with health regulations, ensuring safe dining experiences for all guests.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
Education
Associate of Applied Science - Dietetic Technician
Community College of Philadelphia
01-2004
Certified Dietary Manager - undefined
01-2009
Skills
- Customer service
- Payment processing
- Service management
- Active listening
- Professionalism
- Cross-functional teamwork
Certification
- Certified Dietary Manager
- August 2016 to August 2019
- Credential in with National Dietary Managers
Timeline
Dining Room Manager
Brightview Senior Living
07.2023 - Current
Associate Director of Dining Services
Philadelphia Protestant Home
08.2019 - 07.2023
Assistant Director, Dining Services
Compass Group/Flik Lifestyle
12.2016 - 08.2019
Personal Care Manager/Diet Technician
Philadelphia Protestant Home
12.2005 - 06.2023
Certified Dietary Manager - undefined
Associate of Applied Science - Dietetic Technician
Community College of Philadelphia