Victoria Cartagena
Penelope,TX
Summary
Excellence in customer service and cash handling. Recognized for enhancing operational efficiency and maintaining confidentiality. Adept at multitasking and problem-solving, consistently delivering results that improve customer satisfaction and streamline processes. Reliable and detail-oriented, committed to achieving team goals.
Overview
2019
2019
years of professional experience
Work History
Overnight Cashier
HEB Grocery Store
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shift operations.
- Assisted customers with inquiries and provided exemplary service during night shifts.
- Stocked shelves and organized merchandise to enhance product visibility.
- Ensured cleanliness and safety standards were upheld in checkout areas.
- Collaborated with team members to streamline nightly closing procedures.
- Adapted quickly to changing customer demands during peak hours.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
Patient Access Registrar
Hill Regional Hospital
Hillsboro, TX
06.2018 - 10.2018
- Registered patient information accurately in electronic health record systems.
- Verified insurance coverage and benefits for patients prior to appointments.
- Scheduled and coordinated patient appointments efficiently using scheduling software.
- Facilitated communication between patients and medical staff to ensure clarity of processes.
- Assisted patients with registration forms, ensuring compliance with healthcare regulations.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
HIM Technician
Hill Regional Hospital
Hillsboro, TX
03.2018 - 06.2018
- Maintained patient records by accurately entering data into electronic health record systems.
- Ensured compliance with HIPAA regulations through diligent management of sensitive information.
- Collaborated with clinical staff to streamline document retrieval processes and improve workflow efficiency.
- Assisted in training new employees on proper coding practices and record management protocols.
- Reviewed medical records for completeness, accuracy, and adherence to hospital policies.
- Coordinated communication between departments to resolve discrepancies in patient documentation promptly.
- Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.
- Ensured timely processing of medical records for optimal patient care and facility efficiency.
- Enhanced patient data accuracy by diligently reviewing and validating medical records.
Cashier
HEB Grocery Store
Bellmead, TX
11.2013 - 06.2014
- Assisted customers with inquiries and resolved issues effectively.
- Maintained product knowledge to provide accurate information and recommendations.
- Processed transactions quickly, ensuring customer satisfaction at checkout.
- Collaborated with team members to streamline operations and enhance service quality.
- Processed transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Retail Sales Associate Cashier
Dollar General
Waco, TX
03.2013 - 10.2013
- Provided exceptional customer service, assisting with inquiries and resolving issues efficiently.
- Operated cash register, processing transactions accurately and maintaining balanced cash drawers.
- Stocked shelves and organized merchandise displays to enhance product visibility and accessibility.
- Maintained cleanliness and organization of sales floor, ensuring compliance with safety standards.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Education
Associate of Arts - General Studies
McLennan Community College
Waco, TX12.2019
License in Vocational Nursing - Nursing
McLennan Community College
Waco, TX12.2019
Skills
- Excellent customer service
- Patience and empathy
- Cleaning and sanitization
- Cleaning
- Item scanning
- Reliability and punctuality
- Cleanliness and hygiene
- Shelf stocking
- Maintaining confidentiality
- Money handling
- Product stocking
- Cash handling expertise
- Product restocking
- Basic math proficiency
- POS system
- POS system operation
- Policy adherence
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Critical thinking
Timeline
Patient Access Registrar
Hill Regional Hospital
06.2018 - 10.2018
HIM Technician
Hill Regional Hospital
03.2018 - 06.2018
Cashier
HEB Grocery Store
11.2013 - 06.2014
Retail Sales Associate Cashier
Dollar General
03.2013 - 10.2013
Overnight Cashier
HEB Grocery Store
Associate of Arts - General Studies
McLennan Community College
License in Vocational Nursing - Nursing
McLennan Community College