Johnni Greer
Bismarck,Arkansas
Summary
Reliable employee seeking Remote Customer Service position. Offering excellent communication and good judgment.
Overview
10
10
years of professional experience
Work History
Overnight Cashier
Circle K
Bismarck, AR
03.2024 - Current
- Enhanced customer satisfaction by providing efficient and professional service during overnight shifts.
- Streamlined transaction processes for quicker customer checkouts and reduced wait times.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Assisted in restocking shelves and merchandise displays, ensuring product availability throughout the night.
- Handled cash, credit, and debit transactions accurately while adhering to company policies and procedures.
- Managed inventory levels by conducting regular stock checks and reporting any discrepancies to management.
- Increased sales through upselling promotional items and informing customers of ongoing deals or discounts.
- Contributed to loss prevention efforts by maintaining vigilance during overnight shifts.
- Supported store operations by completing additional tasks assigned by management during quiet periods on shift.
- Promoted a welcoming atmosphere for all customers entering the store during late-night hours.
- Demonstrated strong attention to detail when handling cash transactions to minimize errors in daily reconciliations.
- Balanced cash drawers accurately at the beginning and end of each shift without discrepancies.
- Facilitated smooth handovers between shifts by communicating pertinent information with incoming staff members.
- Delivered expert, friendly service to serve every customer need.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
- Completed and filed daily store close reports for management and transitioned system to new business day.
- Operated lottery terminal to issue, check and redeem tickets.
- Managed drink station and kept coffee full and hot.
- Resolved customers' service and product problems and processed refunds.
- Maintained strict security protocols to protect cash, customers and store assets.
- Sought out opportunities to improve store appearance and operations in between assigned overnight work.
- Operated cash register to record transactions accurately and efficiently.
- Checked personal identifications during alcohol and tobacco sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Lifted up to 40 pounds at once and used forklift to move heavier loads.
Customer service representative
Mobile Outdoor Supply
03.2014 - Current
- As a part of Mobile Outdoor Supply, I held the responsibilities of working with customer interactions, along with posting advertisements for the business on social platforms.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Brookshires Grocery Company
07.2022 - 03.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
Meat Wrapper
Brookshires Grocery Company
Arkadelphia, AR
03.2023 - 03.2024
- Enhanced overall customer satisfaction by providing prompt and accurate meat wrapping services.
- Maintained a clean and organized work area, ensuring compliance with food safety regulations.
- Improved efficiency by properly labeling all wrapped meats with relevant information such as weight, price, and expiration date.
- Contributed to increased sales through attractive meat displays, showcasing the variety of cuts available.
- Assisted customers in selecting the right cuts of meat for their needs, offering expert advice on preparation methods.
- Ensured optimal product freshness by closely monitoring inventory levels and rotating stock as needed.
- Collaborated with other team members to ensure a smooth workflow within the department during peak times.
Education
High School Diploma -
Bismarck High School
Bismarck, ArkansasSkills
- Customer Service
- Patience and Empathy
- Reliability and punctuality
- Merchandise Stocking
- Money Handling
- Emergency Response
- Cleaning and sanitization
- POS System Operation
- Maintaining confidentiality
- Cleaning
- Product Merchandising
- Excellent customer service
Communication Skills
As I have worked with customer interactions for 10 years, I have developed a good work experience with customer relations.
References
- Shelli Subbert, (501) 617-2340
- Johnathon Osteen, (870) 260-4686
Timeline
Overnight Cashier
Circle K
03.2024 - Current
Meat Wrapper
Brookshires Grocery Company
03.2023 - 03.2024
Cashier
Brookshires Grocery Company
07.2022 - 03.2024
Customer service representative
Mobile Outdoor Supply
03.2014 - Current
High School Diploma -
Bismarck High School