Summary
Overview
Work History
Education
Skills
Timeline
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Victoria A. Carter

South Lyon,Michigan

Summary

I am seeking an administrative position where I can leverage my extensive experience in both clinical and clerical roles within the healthcare field. My background includes hands-on patient care as a Patient Care Technician and Medical Assistant, along with valuable administrative experience as an Inpatient Clerk and, most recently, as an Advanced Medical Support Assistant (AMSA) in the Radiology Department at the Ann Arbor VA Medical Center. These roles have strengthened my skills in communication, organization, scheduling, and patient coordination, all of which are essential for success in an administrative capacity. I am passionate about supporting efficient healthcare operations and providing excellent service to patients and staff alike.


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Overview

28
28
years of professional experience

Work History

Advanced Medical Support Assistant -Radiology

VA Ann Arbor Health System
09.2024 - Current
  • Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
  • Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
  • Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
  • Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
  • Streamlined patient check-in process with effective communication and organization skills.
  • Used [Software] to maintain and record patient data and generate reports.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
  • Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

MSA (Medical Support Assistant)

VA Ann Arbor Healthcare System
07.2023 - 09.2024
  • Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
  • Managed high call volume, prioritizing cases and providing prompt assistance to customers.
  • Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
  • Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
  • Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
  • Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality.
  • Expedited physician order processing for timely patient care, streamlining communication between healthcare teams.
  • Enhanced unit efficiency with proper scheduling of patients'' tests, appointments, and procedures.
  • Ensured compliance with HIPAA regulations, safeguarding confidential patient information during record maintenance.
  • Handled sensitive situations discreetly while assisting with conflict resolution among staff members or patients'' families when necessary.
  • Proactively identified opportunities for process improvements within the unit, contributing to overall efficiency gains and optimized patient care experiences.
  • Facilitated smooth transitions for admitted patients by accurately entering demographics and insurance information into hospital database systems.
  • Improved patient satisfaction by efficiently managing medical records and ensuring accuracy in documentation.
  • Reduced wait times for patients by promptly answering phone calls and addressing inquiries from families and staff members.
  • Assisted in preparing discharge paperwork to expedite the process for both patients and healthcare providers.
  • Collaborated with nurses to maintain appropriate inventory levels of medical supplies, reducing shortage occurrences on the unit.
  • Maintained an up-to-date knowledge of hospital policies and procedures to ensure compliance with regulatory guidelines in daily tasks.
  • Efficiently managed high-stress environments during peak hours by prioritizing tasks according to urgency levels.
  • Provided exceptional customer service to patients and their families during check-in processes, fostering a welcoming atmosphere within the unit.
  • Supported administrative duties by transcribing physician orders, updating charts, and maintaining accurate patient data records.
  • Streamlined communication between departments through effective liaison efforts that enhanced overall coordination of care delivery within the facility.
  • Maintained a well-organized work environment by filing documents efficiently, enabling easy access to essential information when needed.
  • Assisted nursing staff with non-clinical tasks such as transporting specimens or coordinating meal services for patients.
  • Contributed to multidisciplinary team meetings by compiling data reports on patient progress and presenting insights on potential improvements in treatment plans.

Medical Assistant

Henry Ford Health System Pediatrics
01.2002 - 01.2012
  • Completed intakes, including measuring vital signs and documenting symptoms.
  • Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
  • Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.
  • Reviewed test results for completion and abnormalities.
  • Supported medical staff by answering phones and preparing supply orders.
  • Educated patients on prescribed medications, treatments and procedures.
  • Compiled laboratory and x-ray reports, hospital notes and other pertinent data.
  • Kept equipment ready for use through scheduled cleaning and sterilization.
  • Updated records in EHR system, carefully protecting patient information and verifying data.
  • Completed intakes, measuring vital signs and documenting symptoms.
  • Documented information required for patients' specimens and tests completed.
  • Smoothed procedures for physicians, passing instruments, helping patients feel comfortable and answering routine questions.
  • Maintained team productivity by organizing charts, insurance forms and patient documentation.
  • Assisted with diagnosing patients by collecting specimens and administering tests.
  • Prepared treatment rooms for patient examinations, keeping rooms neat and clean.
  • Helped reduce patient symptoms and prevent progression with oral, inhaled and intramuscular medications.
  • Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.
  • Cared for minor wounds and other common ailments.
  • Recorded patients' medical history, vital statistics and information in medical records.
  • Administered medications, vaccinations.
  • Performed specimen collection and venipuncture.

Patient Care Associate

Harper Hospital-Detroit Medical Center
01.1997 - 01.1999
  • Collected and documented patient blood pressure and temperature.
  • Delivered exceptional care by working with RNs to address deviations in patient vitals and responses.
  • Monitored patient nutrition, documenting food intake and assisting with feeding.
  • Improved outcomes by encouraging patient ambulation and mental stimulation.
  • Supported patients' daily living needs, helping with bathing, oral care and dressing.
  • Followed strict infection control and prevention measures and correctly handled all biological material.
  • Explained patient condition to family members to foster supportive and compassionate environment.
  • Applied liniments and alcohol rubs.
  • Collaborated with team to deliver high-quality care and enhanced healthcare standards.
  • Kept healthcare team informed with regular updates to patient charts covering vitals, treatments and responses.
  • Worked alongside registered nursing staff and followed care plans.
  • Supported smooth patient flow and unit operations with regular supply restocking.
  • Monitored patient response to treatment plans and reported unusual findings to nurse supervisor.
  • Collected treatment records, reviewed for completion and notified RN of incomplete and missing records.
  • Prepared, organized and utilized supplies and equipment to prevent wastage.
  • Labeled and stored lab samples adhering to set laboratory specifications.
  • Entered treatment data into designated clinical applications accurately.
  • Helped stabilize and treat patients during emergency situations.
  • Evaluated patients prior to termination of venous access.
  • Responded, resolved and followed up on customer service issues.
  • Prepared for patient admissions by cleaning rooms and setting up ordered equipment for each patient's needs.
  • Kept rooms clean and ready to meet individual needs.
  • Assisted patients with bathing and feeding for personal health and wellbeing.
  • Assisted with educating patients' relatives on required home care.
  • Assisted with mobility by turning, positioning and ambulating patients.
  • Dressed wounds, helped with procedures and replenished room supplies.
  • Collected specimens using proper aseptic techniques.
  • Escorted patients to X-ray and other diagnostic imaging processes.
  • Placed intravenous lines and performed venipuncture.
  • Managed tracheotomy care.

Education

Liberal Arts -

Henry Ford Community College
Dearborn, Michigan

Medical Assistant Certification - undefined

Lawton School
Oak Park, Michigan
06.1994

Skills

  • Intake control
  • Procedure assistance
  • Phlebotomy
  • Reliability
  • Problem-solving
  • Diagnostic support
  • Patient interviewing
  • Diagnostic testing
  • Self motivation
  • Strong communication
  • Vital signs documentation
  • Specimen collection
  • Ability to multitask
  • Family education
  • Patient records maintenance
  • Appointment scheduling
  • Microsoft office suite proficiency
  • Patient confidentiality maintenance
  • Patient care coordination
  • Patient scheduling
  • HIPAA compliance
  • Medical record assessment
  • Detail-oriented
  • Patient communication
  • Adaptable to change
  • Insurance verification
  • Medical office administration
  • Medical terminology proficiency
  • Electronic health records management
  • Professionalism in healthcare
  • Customer service
  • Reliable team player
  • Patient-focused care
  • Compassionate
  • Maintaining confidentiality
  • Clinical documentation
  • Adaptable
  • Data entry
  • Conflict resolution
  • Valid [state] driver's license
  • Customer relationship management (CRM)
  • Appointment setting
  • Reliable transportation

Timeline

Advanced Medical Support Assistant -Radiology

VA Ann Arbor Health System
09.2024 - Current

MSA (Medical Support Assistant)

VA Ann Arbor Healthcare System
07.2023 - 09.2024

Medical Assistant

Henry Ford Health System Pediatrics
01.2002 - 01.2012

Patient Care Associate

Harper Hospital-Detroit Medical Center
01.1997 - 01.1999

Medical Assistant Certification - undefined

Lawton School

Liberal Arts -

Henry Ford Community College

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Victoria A. Carter