Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Victoria Carvajal

Oceanside,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Legloland
Carlsbad, CA
03.2023 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Shipping and Receiving Manager

Vista Industrial Products
Vista, CA
02.2020 - Current
  • Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
  • Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
  • Organized storage areas within the warehouse for easy access to products when needed.
  • Maintained detailed records of shipments including weight, cost, method of shipment.
  • Trained new staff members in proper packing techniques for fragile items.
  • Coordinated the scheduling of deliveries with customers and vendors.
  • Developed inventory control systems to track stock levels, delivery times and transport costs.
  • Established transportation cost standards and economical shipping practices.
  • Planned routes for drivers according to budget constraints and delivery deadlines.
  • Implemented strategies for improving efficiency throughout the shipping process.
  • Prepared inventory for shipment by attaching tags and labels.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Negotiated shipping rates with suppliers to reduce overall transportation costs.
  • Created reports detailing daily shipments, arrivals and discrepancies in order fulfillment.

Team Member

California Conservation Corps
Vista, CA
12.2018 - 12.2019
  • Maintained a clean and organized work area throughout shift.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Trained new team members using approved training materials and information.
  • Answered phone calls regarding inquiries about products or services.
  • Participated in training sessions for new employees when needed.

Education

Rancho Buena Vista
Vista
06-2018

Skills

  • Product Knowledge
  • Customer Consulting
  • Staff Training
  • Positive and Professional
  • Active Listening
  • Typing Proficiency
  • Administrative Support
  • Shipping and Receiving Understanding
  • Customer Service

Certification

  • Fork Lift Certification

Languages

Spanish
Professional

References

References available upon request.

Timeline

Customer Service Representative

Legloland
03.2023 - Current

Shipping and Receiving Manager

Vista Industrial Products
02.2020 - Current

Team Member

California Conservation Corps
12.2018 - 12.2019

Rancho Buena Vista

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Victoria Carvajal