Victoria Casas
Odessa,TX
Summary
Dynamic Store Manager with a proven track record at Russell Cellular Verizon Wireless, excelling in customer service and team leadership. Expert in inventory management and sales optimization, I developed promotional strategies that significantly enhanced store visibility and customer satisfaction. Committed to fostering a positive team environment and driving operational excellence.
Overview
21
21
years of professional experience
Work History
Store Manager
Russell Cellular Verizon Wireless
08.2024 - Current
- Supervised daily operations, ensuring compliance with corporate policies and standards.
- Trained and mentored staff on sales techniques and customer service excellence.
- Analyzed sales data to identify trends and optimize inventory management.
- Developed and implemented promotional strategies to enhance store visibility.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
Independent Care Provider
Self
05.2005 - Current
- Provided personalized care and support to clients, ensuring safety and well-being.
- Assisted clients with daily activities, enhancing quality of life and independence.
- Developed individualized care plans based on client needs and preferences.
- Monitored client health, documenting changes and reporting to healthcare professionals.
Education
High School Diploma -
Odessa High School
Odessa, TX05.2005
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Employee training
- Inventory control
- Team motivation
- Recruiting and hiring
- Supply ordering
- Store displays
- Staff management
- Staff supervision
- Sales expertise
- Accurate cash handling
- Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Russell Cellular Verizon Wireless
08.2024 - Current
Independent Care Provider
Self
05.2005 - Current
High School Diploma -
Odessa High School