Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Castaneda

Virginia Beach,VA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Gilly’s Creamery
Virginia Beach, VA
08.2021 - 08.2023
  • Complied with all health and safety regulations while performing job duties.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and provided friendly customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.

Customer Service Representative

Rita’s Ice
Virginia Beach, VA
07.2020 - 06.2021
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Identified opportunities for upselling additional products or services based on customer needs.

Education

Associate of Arts - Culinary Arts

The Always Food Safe (Certification 1252489)
Virginia Beach, VA
03-2022

Some College (No Degree) - Psychology

California State University - Channel Islands
Camarillo, CA

Skills

  • Product Knowledge
  • Critical Thinking
  • Follow-up skills
  • High-energy attitude
  • Active Listening
  • De-Escalation Techniques
  • Tactful and diplomatic
  • Positive and professional

Timeline

Customer Service Representative

Gilly’s Creamery
08.2021 - 08.2023

Customer Service Representative

Rita’s Ice
07.2020 - 06.2021

Associate of Arts - Culinary Arts

The Always Food Safe (Certification 1252489)

Some College (No Degree) - Psychology

California State University - Channel Islands
Victoria Castaneda