Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Gilly’s Creamery
Virginia Beach, VA
08.2021 - 08.2023
Complied with all health and safety regulations while performing job duties.
Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Answered phone calls to assist customers with questions and orders.
Greeted customers promptly and provided friendly customer service.
Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Rita’s Ice
Virginia Beach, VA
07.2020 - 06.2021
Provided exceptional customer service to ensure customer satisfaction.
Answered customer inquiries and provided accurate information regarding products and services.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Identified opportunities for upselling additional products or services based on customer needs.