Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Cervantes

Stanton,CA

Summary

Organized and results-oriented Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Schedule/Planner

Vispero
06.2021 - 05.2023
  • Provided weekly updates of work orders that production needs to fulfill.
  • Used programs to process orders such as Outlook, Excel, GP, and EVS
  • Attended meetings two times every week to reduce shortage of materials.
  • Met monthly and weekly goals for custom orders and government contracts.
  • Effective in communicating with team of rush orders that are priority.
  • Formulated pre-material forecasts valued in excess of $1 million annually.

Sales Associate/My Captain AYS

Macys
10.2017 - Current
  • Provide outstanding customer service, meeting hourly sales goals
  • Demonstrate superior product knowledge to customers during periods of high volume.
  • Serve as a role model for peers and mentored new hires on Product Knowledge, My Client, and Magic Selling Behaviors to generate incremental sales.
  • Motivate team to ensure that individual, Shop, and Store goals and priorities are being met and properly balanced.
  • Maintain department recovery standards, including fitting room go backs to standard
  • Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment.
  • Communicate expectations and prioritize to associates.
  • Provide fast feedback on how to make every customer experience optimal.
  • Assist with customer service issues as needed; overrode solutions.
  • Lead department to ensure customer readiness and exceptional presentation standards.

Instructional Assistant-Santiago High School

Garden Grove School District
09.2019 - 01.2020
  • Provided direct assistance to the teacher in such activities as implementing lesson plans, preparing instructional support materials, administering assessments, and assisting in grading.
  • Applied specialized teaching techniques to reinforce social and communication skills
  • Supported student learning objectives through personalized and small group assistance
  • Supervised students in and outside of the classroom.
  • Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.

Softlines- Team Member

Target
05.2017 - 09.2017
  • Priced merchandise, stocked shelves and tool inventory of supplies
  • Stocked and replenished merchandise according to the store merchandising layouts
  • Cleaned and organized the store, including the checkout desk and displays
  • Operated a cash register for cash, check and credit card transactions
  • Alerted customers to upcoming sales events and promotions.

Jumpstart Corps Member

Jumpstart
09.2016 - 05.2017
  • Participated as an AmeriCorps in an award-winning network of volunteers who provide individualized attention and positive adult-child relationships to prepare children attending preschool in low-income neighborhoods for school success
  • Implemented early childhood curriculum, supported family involvement, promoted children’s language and literacy skills through ongoing relationships with 3 partner children
  • Collaborated with a team of 5 Corps members to plan twice weekly in classroom activities for a classroom of 17 preschool children
  • Received intensive training and professional development in early childhood theory and practice, language and literacy development.

Education

Bachelor of Arts, Psychology -

California State University, Fullerton
Fullerton
05.2017

Skills

  • Materials Preparation
  • Data Management
  • Presentation Delivery
  • Persuasive Speaking Skills
  • Empathy
  • Adaptability
  • Written Communication
  • Attention to Detail
  • Data Entry
  • Critical Thinking

Timeline

Schedule/Planner

Vispero
06.2021 - 05.2023

Instructional Assistant-Santiago High School

Garden Grove School District
09.2019 - 01.2020

Sales Associate/My Captain AYS

Macys
10.2017 - Current

Softlines- Team Member

Target
05.2017 - 09.2017

Jumpstart Corps Member

Jumpstart
09.2016 - 05.2017

Bachelor of Arts, Psychology -

California State University, Fullerton

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Victoria Cervantes