Victoria Charles
Houston,TX
Summary
Polite and professional experienced Sales and Customer service representative that is successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
13
13
years of professional experience
Work History
Purchasing Agent/Customer Service Representative
Factory Builder Stores
10.2022 - Current
- Managed over 50 customer calls every day with positive attitude and focus on customer satisfaction. Making use of forward-thinking strategies that centered on customer needs and concerns essential.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Tracked inventory shipments
- Computed and created purchase orders in customized version of Epicor Biztrack to monitor stock levels, verify purchase requisitions, and expedite customer orders.
Senior Customer Service Representative
Climatic Home Products
06.2019 - 09.2022
- Managed South Texas Territory and fielded over 75 customer calls per day and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer service issues using company processes and policies and provided updates to builder distributors.
Automotive Sales Consultant
Mason Automotive Group
04.2016 - 06.2019
- Consistently closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts, Sold 18 vehicles 1st month of hire. Averaged 18-25 car sales month.
- Consistently ranked in top tier of sales throughout employment with company. Maintained 90% to 100% customer satisfaction survey and online reviews
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services
Senior Account Manager
Bernhardt Design
08.2010 - 09.2014
- Managed existing customer base of 150 accounts within architectural & design community. Regrouped accounts that resulted in 75% increase in sales and account management within assigned territory within first year.
- Collaborated with sales manager to determine company goals and translate to individual client needs based on current projects.
- Interfaced with product and marketing teams at A & D firms to define new product offerings.
- Delivered sales presentations and pitches to clients, upper management and junior and senior design associates for demonstration.
- Ability to portray confident and winning attitude in challenging business interactions
Education
Bachelor of Arts - Commercial And Advertising Art
Fashion Institute of Technology
New York, NY06.2027
Skills
- Sales and Upselling
- Customer Account Management
- Calm and Professional Under Pressure
- Customer service-focused
- Customer service specialist
- Inbound Call Management
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Purchasing Agent/Customer Service Representative
Factory Builder Stores
10.2022 - Current
Senior Customer Service Representative
Climatic Home Products
06.2019 - 09.2022
Automotive Sales Consultant
Mason Automotive Group
04.2016 - 06.2019
Senior Account Manager
Bernhardt Design
08.2010 - 09.2014
Bachelor of Arts - Commercial And Advertising Art
Fashion Institute of Technology
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