Victoria Cole
Kalamazoo,MI
Summary
Adaptable and detail-oriented professional with experience in dining, retail, and marina operations. Recognized for professionalism, patience, and courtesy while supporting customers and coworkers. Ready to contribute strong service, organization, and reliability to a fast-paced team.
Overview
4
4
years of professional experience
Work History
Counter Cashier
Sweetwater’s Donut Mill
Kalamazoo, Michigan
10.2025 - Current
- Processed customer transactions accurately using point-of-sale systems, ensuring swift service and customer satisfaction.
- Resolved customer inquiries and issues promptly, improving customer satisfaction and loyalty.
- Provided respectful and friendly service to customers and coworkers, fostering a positive environment. while assisting customers and coworkers.
- Maintained cleanliness and organization of front counter and drive-through areas, creating a welcoming atmosphere for customers.
- Ensured adherence to safety standards while using cleaning chemicals and equipment.
- Provided aesthetic appeal to customers with the thoughtful replacement and organization of the donut wall
Server
Bubba’s 33
Elkhart, IN
06.2026 - 08.2026
- Grand opening 2026: Corporate trained by top 2% of Bubba's 33 team
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables to maximize guest satisfaction and ensure timely service.
- Increased customer satisfaction by promptly addressing needs and delivering personalized service.
- Trained new servers on menu items, service standards, and operational procedures.
- Fostered guest loyalty by creating a welcoming atmosphere and making each guest feel valued.
Dockhand
Parkshore Marina
Cassopolis, Michigan
06.2022 - 05.2026
- Executed proper docking procedures for boats and jet skis, coordinated lake tours, refueled vessels, and prepared equipment for safe operation.
- Improved customer satisfaction through prompt service and personalized attention to marina needs.
- Facilitated retail operations by selling boat and clothing supplies, recommending products, restocking inventory, managing cash register, and enhancing customer shopping experience.
Education
Aviation Flight Science
Western Michigan University
Kalamazoo, MI05-2029
High School Diploma -
Edwardsburg High School
Edwardsburg, MI05-2025
Skills
- Professionalism and courtesy
- Cash handling
- Goal orientation
- Judgment and decision making
- Strong work ethic
- Patience and empathy
- Integrity to all
- Critical thinking
- Composure under pressure
- Flexible and adaptable
Timeline
Server
Bubba’s 33
06.2026 - 08.2026
Counter Cashier
Sweetwater’s Donut Mill
10.2025 - Current
Dockhand
Parkshore Marina
06.2022 - 05.2026
Aviation Flight Science
Western Michigan University
High School Diploma -
Edwardsburg High School