Victoria Coleman
Navarre
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Shrimp Basket
02.2024 - Current
- Greet and seat customers, providing exceptional service with a friendly and professional demeanor.
- Take orders, suggest menu items, and upsell food and drink specials to increase sales while maintaining a positive customer experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Address customer needs or concerns promptly and effectively to ensure satisfaction.
- Maintain cleanliness and organization of dining areas, including tables, menus, and expo and drink stations.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front of House Manager
Scooter's Fish House
11.2021 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Worked with the front of house team to execute and deliver excellent satisfaction to customers.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities, including counting draws and verifying bank drops.
Education
Associate of Arts - General Studies
Northwest Florida State College
Niceville, FL05-2010
Skills
- Strong Work Ethic
- Customer Service Excellence
- Multi-tasking in High Pressure Environments
- Food and Beverage Knowledge
- Cash Handling and Point of Sale (POS)
- Guest Engagement
- Strong Communication and Interpersonal Skills
- Adaptability and Flexibility
- Food Safety Practices
Certification
- ServSafe Food Handler Certification - National Restaurant Association. 09/13/2022-09/13/2027
Timeline
Server
Shrimp Basket
02.2024 - Current
Front of House Manager
Scooter's Fish House
11.2021 - Current
Associate of Arts - General Studies
Northwest Florida State College
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