Stefina Butera
Shelby Charter Township,USA
Summary
Offering over 15 years of experience in Operations Management, Customer Relations, Lab Management, Administrative Work, Team Management, Training and Development. By effectively utilizing Visual Merchandising, Brand Development, Manufacturing and Assembly, Revenue generation and Inventory Management. I have excelled at minimizing operational costs in context of store profitability. I pocess deep understanding of process optimization and quality control, coupled with skills in data analysis and workflow management. Committed to driving continuous improvement and delivering measurable results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Process Coach
FORD MOTOR COMPANY
06.2022 - Current
- Overseeing three departments
- Coached safety, quality and productivity to ensure objectives are met
- Monitor occurrences
- Verify line is running safely, smoothly and producing quality parts
- Provide team with guidance and recognition
- Build Team Leader and team member capabilities
- Create a conductive work environment for the team to complete their assigned responsibilities/tasks
- Support concern resolution with cross functional team, including Quality department, production, suppliers, maintenance, trades and Engineering
- Supervise/Coach Safety, Quality and Productivity to ensure objectives are met through following standardized work
- Manage and supervise all production activities according to production orders, inventory and delivery dates provided by suppliers
- Ensure the completion of production plans and the delivery of goods on time with high quality.
- Oversee the formulation, revision inspection, supervision, control and implementation of management systems such as production, equipment optimization, safety inspection, environmental protection, and production statistics.
- Drive to exceed personal, team, Company goals by holding self & team to high performance standards through servant leadership.
- Build strong interpersonal relationships and create a conducive work environment for teams to complete their assigned responsibilities / tasks.
- Support Kaizen (Continuous Improvement) and coach problem resolution to the lowest level.
- Ability to work various shifts and hours, including weekends.
Office Manager
BERKELEY EYE CENTER
05.2019 - 01.2022
- Oversee clinic and optical operations for two locations (Atascocita and Cleveland)
- Manage all aspects of the office including optical, clinic, doctor/employee schedule, cataract surgery, retina and glaucoma
- Address issues with patients and/or staff including billing, patient care, conflict resolution, coverage for employee absences
- Product knowledge of prices and profit dynamics
- Daily vision aging reports
- Partner with IT on computer and diagnostic issues
- Monthly surgical referrals
- Helping each department as needed, including back up tech, front desk, optical, answering phones and scheduling appointments
- Actively lead, mentor and coach associates to develop their skill set
- Generating and presenting reports and graphs to doctors and administration
General Manager, Luxotica
LENS CRAFTERS
01.2015 - 07.2018
- Overall Management of department managers, opticians, sales consultants, technicians and lab technicians
- Strategic planning and comprehensive knowledge of operations and processes
- Recruiting, training, and developing exceptional new talent
- Co-planning with optometrist to optimize mutual performance
- Analyzing store financial data and optimizing those by implementing the appropriate actions and adjustments
- Ensuring that visual displays are in accordance with company standards
- Forecasting daily, weekly and monthly sales goals
- Create training; action and career development plans to improve associate performance
- Appropriately adjust staffing levels up or down to meet the business
Lab Manager, Luxotica
LENS CRAFTERS
01.2014 - 01.2016
- Manage the operation of the lab to ensure quality and same day service standards are met
- Delivered a highly responsive customer approach with extraordinary service and quality
- Oversaw the development of strategic plans and budgets for the Lab
- Ordered and maintained frame and other product inventories
- Recommend capital equipment and personnel budgets
- Ensured ongoing maintenance of laboratory tools and equipment by establishing quality and maintenance procedures
- Listened and respond immediately with an appropriate level of concern to all customer issues
- Identified additional training needs of lab employees in order to minimize breakage
- Maintained a high level of quality and customer service focus for all products and ensured team is delivering exceptional results
Optical Manager / Captain, Luxotica
TARGET OPTICAL
01.2011 - 01.2014
- Managed all aspects of daily operations including P&L, staff supervision, inventory control, and merchandising
- Directed all in- and outside sales efforts for optical department
- Solicited and secured optometrists and ophthalmologists for prescription referrals
- Recruited, trained, managed, scheduled and supervised employees
- Established, organized, and facilitated management development training program to change behavior of associates and modeled appropriate customer communication
- Built brand awareness by attracting new guests from the Target host to the optical on a daily basis
- Repeatedly selected to manage additional departments and projects within facility due to demonstrated work ethic, technical expertise, and leadership skills
Education
ASSOCIATES DEGREE - Science
EDISON COLLEGE
Naples, FL01.2008
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LORENZO WALKER INST. OF TECHNOLOGY
Naples, FL01.2002
Skills
- Agile coaching
- Coaching techniques
- Workflow Analysis
- Influencing skills
- Team facilitation
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
Certification
Licensed Optician
Accomplishments
- Performance management in $2.6M-a-year location.
Timeline
Process Coach
FORD MOTOR COMPANY
06.2022 - Current
Office Manager
BERKELEY EYE CENTER
05.2019 - 01.2022
General Manager, Luxotica
LENS CRAFTERS
01.2015 - 07.2018
Lab Manager, Luxotica
LENS CRAFTERS
01.2014 - 01.2016
Optical Manager / Captain, Luxotica
TARGET OPTICAL
01.2011 - 01.2014
ASSOCIATES DEGREE - Science
EDISON COLLEGE
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LORENZO WALKER INST. OF TECHNOLOGY