VICTORIA CONN
Critical Care Secretary
Pikeville,KY
Summary
Critical Care Secretary with over 8.75 years of successful experience in Critical Care Secretarial Skills . Recognized consistently for performance excellence and contributions to success in the Health Care industry. Strengths in communication and multitasking.
Overview
13
13
years of professional experience
Work History
Critical Care Secretary
Pikeville Medical Center
Pikeville, KY
05.2011 - Current
- Conducted patient assessments, recorded vitals and analyzed records and charts to define care requirements.
- Guided patients, caregivers and family members on plans of treatment and helpful resources available locally to support care.
- Coordinated with healthcare staff from various disciplines to devise, carry out and manage personalized care plans to benefit patient health and recovery.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed and filed financial documentation for accounting purposes.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office efficiency by handling 100+ callers per day.
- Maintained current and accurate medical records for over 16+ patients per day.
- Completed skilled administrative work to support all office staff and operational requirements.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Drafted unit correspondence, including memos, emails and department updates.
- Provided information for patient admissions and discharges to foster timely processing.
- Developed training protocols for new unit secretaries.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Processed lab paperwork and requests according to physicians' orders.
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
- Managed incoming calls and directed to appropriate department.
- Monitored inventory levels and advised management of need for replenishment.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized patient files and streamlined operations to improve efficiency.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School Diploma -
Pike County Central High School
Pikeville, KY06.1995
Cosmetology
East Kentucky Beauty College
Pikeville, KY2004
Skills
- Critical care nursing
- Critical care
- Medicare and Medicaid eligibility
- Coordinating care
- Equipment care
- Strong critical thinking capabilities
- Patient care monitoring
- Clinical care
- Great critical thinking skills
- Patient care standards
- Patient-focused care
- Focused on consistent, quality care
- Unit secretary training
- Compassionate care
- Patient care and monitoring
Timeline
Critical Care Secretary
Pikeville Medical Center
05.2011 - Current
High School Diploma -
Pike County Central High School
Cosmetology
East Kentucky Beauty College
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