Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Victoria Conway

Crowley,TX

Summary

Dynamic Store Manager at Dollar General with a proven track record in enhancing customer relations and driving sales through innovative merchandising. Skilled in training and mentoring staff, fostering teamwork, and resolving complex issues. Recognized for outstanding communication and problem-solving abilities, contributing to a positive shopping experience and operational efficiency.

Overview

21
21
years of professional experience

Work History

Store Manager

Dollar General
05.2015 - 06.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Lead Dog Trainer

Self-employeed
04.2009 - 06.2015
  • Streamlined administrative tasks such as scheduling appointments, maintaining client records, and processing payments to increase efficiency in daily operations.
  • Enhanced dog-owner relationships through teaching effective communication and handling techniques.
  • Evaluated canine temperament and assessed individual training needs, creating tailored solutions for owners and their pets.
  • Consistently received positive feedback from clients regarding the effectiveness of training methods and improved relationships with their dogs.
  • Cultivated strong relationships with local animal rescue organizations by offering pro bono services to prepare animals for adoption into forever homes.

Dog Trainer

Pet Smart
09.2006 - 01.2009
  • Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
  • Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
  • Maintained clean training arena for group classes.
  • Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
  • Worked individually with dogs on track for higher-level certifications in obedience and show performance.

Lead Pharmacy Technician

Brookshires Pharmacy
10.2002 - 08.2006
  • Supervised 8 pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.

Education

Associate of Applied Science - Nursing

Navarro College
Corsicana, TX
05-2000

Certificate - Computer And Information Sciences

Jacksonville College
Jacksonville, TX
05-1995

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills

Timeline

Store Manager

Dollar General
05.2015 - 06.2023

Lead Dog Trainer

Self-employeed
04.2009 - 06.2015

Dog Trainer

Pet Smart
09.2006 - 01.2009

Lead Pharmacy Technician

Brookshires Pharmacy
10.2002 - 08.2006

Associate of Applied Science - Nursing

Navarro College

Certificate - Computer And Information Sciences

Jacksonville College

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Victoria Conway