Victoria Correia

Ticket Agent

• Greet and assist customers with ticketing and baggage check in process
• Ensure passengers have proper documentation for travel
• Sell, print and reissue tickets
• Proficient in Delta Term and SNAPP

Gate Agent

• Operate jet ways for arrivals and departures of aircrafts
• Manage flight departures in a timely manner
• Handle gate announcements, boarding process and assist customers at the gate

Baggage Service Agent

• Create delayed, damaged or missing bag claims for customers
• Communicate and update customers with information regarding their claims
• Investigate and track lost bags

Complaint Resolution Officer (CRO)

• Assist passengers with disabilities from encountering inconvenience
• Administer Delta's compliance with customers with disabilities regulations and resolve related problems
• Help coordinate response to medical events or emergencies involving passengers

Ground Security Coordinator (GSC)

• Ensure that the station is in compliance with all current security directives and corporate security measures
• Ground Support for in-flight emergencies, passenger screening, charter flights and extraordinary security procedures.

AIC (Agent in charge/Backup PSA)

• Lead the team in all parts of the operation including gates, ticket counter and baggage during the shift
• Ensure that any issues or concerns that customers have are resolved
• Communicate delays, operational news and daily events with the team