Victoria Covarrubias
Colton
Summary
Skilled Administrative Dispatcher with background in coordinating and managing logistics. Possess strengths in multitasking, problem-solving, and maintaining clear lines of communication under pressure. Demonstrated capability in improving efficiency through optimized dispatch procedures and resource allocation. Has made significant contributions to previous employers by reducing response times and enhancing customer satisfaction.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Dispatcher/Manager
Centerline Drivers, LLC
Mira Loma
01.2024 - Current
- Dispatching truck drivers to and from kaiser permanentey hospital locations with in the inland empire to drop off medication to pharmacies inside hospitals
- Assist with retrieval of medical record recovery when necessary by the truck drivers
- Check truck driver routes to and from facility every minute on online progress, maps as well as monitoring in system in real live time , to maintain a safe and efficient flow of managing times and safety of drivers as well as records in real time of delevered and drop offs
- Check receipts and input milage into excel as well monitor special programs related to monitoring drivers safety and compliance with all dot compliance
- Maintain drivers daily logs in a person
- Create efficient route for drivers
- Making sure to manage all trucks compliances as well as do one on one coaching with drivers to maintain a safety check to and from facilities in their trucks
- Set up routes per each driver daily
- Maintain drivers logs and break down exact milage to input into dispatch system for billing
- Provide emails to pharmacy's with communications on delays and issues directly in real time
- Filing paperwork daily
- Maintaining daily truck pre trips
- As well as much more
Concrete Batch Plant Operator/Manager
Croy Trucking inc
Chino
05.2022 - 11.2023
- Worked in the office directing drivers and independent contractors ware to go , as well took care of paperwork ,worked with excel ,microsoft ,Payroll etc .
- Batched material from plant into different trucks as well as loaded and unloaded material from trucks
- Provided directions to job sites as needed for drivers
- Provided call times to drivers and workers
- Closed and opened up the plant
- Maintained deposits and heavy cash flow securely
- Kept files on all vehicles and trucks updated with dot maintenance reports for dmv
- Answered phones in office and around the clock if necessary
- Booking appointments from clients
- Kept a great relationship with business relationships with other companies and contractors for business
Administrative Assistant
Tri-City Acoustical & Insulation
Redlands
07.2021 - 12.2021
- My daily duties would be to help the Manager and owner threw out the day such as data entry, Contract proof reading , dealing with incoming and outgoing calls with contractors as well as public relations
- Maintain fillings and printing ,scanning documents and making signed bids into contracts
- Some but not all of the programs Quick Books for billing
- Microsoft Word -Correcting & proofing contracts and emails
- Excel - to log jobs and financial gain and loss
- Project Manager - to maintain a job log on estimated bids
- Process leans on properties /residential and commercial
- Schedule jobs for crew teams to do insulation or acoustical jobs
Intake Specialist
Sentrex Legal Documentation Preperation
San Bernardino
03.2021 - 06.2021
- I am a intake specialist , I help people file family law cases Guardianship cases as well as civil matters
- I prepare and review contracts as well call and talk to people about legal matters that pertain to there situations
- I file paperwork with court houses physically and online , I am familiar with different software systems and apps for documents as well am working with the public constantly over the phone via email and in person appointment setting and organization
Project Administration Coordinator/Purchaser
DHD Global /American Influencer Awards inc.
Riverside
10.2019 - 01.2021
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Developed cost-savings and new solutions to existing problems through persistent research and innovation
- Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions
- Word, Excel, Email relations with corporate holders
- Hold management titles
- Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies
- Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables
- Filing
Collections Agent
J E Associates
Riverside
04.2018 - 08.2019
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Maintained revenue streams by exhausting every option before offering refunds
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
- Explained key information regarding products and services to customers to encourage informed decision-making
- Evaluated customer account information to assess current issues and determine potential solutions
- Entering and monitoring quick books and accounts making accounts payable
Project Manager/Coordinator/Purchaser
Hair Haven Salon & Gift Emporium
Montclair
01.2009 - 08.2019
- Manager
- Appointment Setter
- Sales
- Clerical
- Product Education
- Hiring
- Follow up with Clients
- Customer Service
- Quick book
- Accounting
Sales Associate
GLOBAL PROCESSING SYSTEMS
La Verne
05.2016 - 10.2018
- Marketing
- Cold calling inbound/outbound
- Clerical
- Computer Data
- Billing
- Appointment setting
- Customer Service
Medical Office Assistant
Cardinal Health
Mira Loma
04.2013 - 11.2014
- Billing
- Customer Service
- Medical answering and relationship with customer
- Appointment Setting
- Education of Customers
- Data Entering
- Accounting
- Quick books
- Making sure the medical accounts received there orders of different medical supplies for the nation ontime to service the public
Customer Service Representative
Cecilio Musical Instruments
Rancho Cucamonga
09.2013 - 10.2013
- Labeling
- Data entre
- Posting Merchandise on web sites, such as E Bay and Amazon
- Customer Service
- Calling customers about refunds on merchandise as well as replacements
Education
High School Diploma -
Valley View High School
Ontario, CA06.2009
Cosmology License - Cosmetology
Marinellos School of Beauty
Ontario, CASkills
- Excel
- Organization
- Billing
- Dispatching
- Driver communication
- Safety compliance
- Log maintenance
- Data entry
- Client relations
- Problem solving
- Administrative support
- Dispatch software
- Route planning
- Incident reporting
- Scheduling appointments
- Dispatch coordination
- Conflict resolution
- Training new hires
- Active listening
- Traffic monitoring
- Attention to detail
- Record keeping
- Routing orders
- Work order generation
- Processing orders
- Delivery procedures
- Multitasking and organization
- Updating logs
- Database maintenance
- Verbal and written communication
- Map reading
- Database updates
- Customer relationship management
- Closing tickets
- Call handling
- Tracking systems
- Adjusting routes
- Prioritizing calls
- Vehicle coordination
- Emergency protocols
- Performance assessments
- Work order tracking
- Route optimization
- Microsoft Outlook
- QuickBooks
- Microsoft Word
- Microsoft project
- Accounting Skills
- Microsoft Office
- Power point
- Office Management
- Bookkeeping
- Telemarketing
- Negotiation
- Dispatch management
- Supervising experience
- Marketing
- Team management
- Hiring / Firing
- Project Scheduling
- Human resources
- Data Entry
- Job Training
- Presentation Skills
- Purchasing Skills
- Team Building Skills
- Customer service
- Clerical experience
- Recruiting experience
- Organizational Skills
- Leadership skills
- Sales skills
- Personal Assistant Experience
- Google Docs
- Schedule Management
- Time Management
- Legal document software
- Project management
- Inventory control
- Time management
- Expense tracking
- Records management
- Purchase orders organization
- Computer skills
- Credit and collections
- Microsoft
- Vendor management
- Check processing
- Recruiting
- Multi-line phone systems
Certification
BLS for Healthcare Providers
Timeline
Administrative Dispatcher/Manager
Centerline Drivers, LLC
01.2024 - Current
Concrete Batch Plant Operator/Manager
Croy Trucking inc
05.2022 - 11.2023
Administrative Assistant
Tri-City Acoustical & Insulation
07.2021 - 12.2021
Intake Specialist
Sentrex Legal Documentation Preperation
03.2021 - 06.2021
Project Administration Coordinator/Purchaser
DHD Global /American Influencer Awards inc.
10.2019 - 01.2021
Collections Agent
J E Associates
04.2018 - 08.2019
Sales Associate
GLOBAL PROCESSING SYSTEMS
05.2016 - 10.2018
Customer Service Representative
Cecilio Musical Instruments
09.2013 - 10.2013
Medical Office Assistant
Cardinal Health
04.2013 - 11.2014
Project Manager/Coordinator/Purchaser
Hair Haven Salon & Gift Emporium
01.2009 - 08.2019
High School Diploma -
Valley View High School
Cosmology License - Cosmetology
Marinellos School of Beauty