VICTORIA CRUZ
904 Glenmore Ave Apt 1L,NY
Summary
Dynamic sales professional with a proven track record at Royal Prestige, excelling in client relations and lead generation. Recognized for achieving top performer status, I leverage strong communication skills and product knowledge to enhance customer engagement and drive sales growth. Committed to fostering long-term business partnerships through effective relationship management. Excelente with food services and customer service I love to dialogue with people and make the best out of it presentable and clean area of work space
Overview
8
8
years of professional experience
Work History
Sales Agent
Royal Prestige
New York, NY
02.2023 - 08.2025
- Built strong customer relationships through effective communication and product knowledge.
- Conducted product demonstrations, enhancing customer engagement and interest in offerings.
- Managed customer inquiries, providing timely and accurate information to ensure satisfaction.
- Collaborated with team members to achieve sales goals and improve overall performance.
- Trained new staff on sales techniques and customer service best practices for enhanced efficiency.
- Assisted in inventory management, ensuring stock levels met demand for optimal sales support.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Cashier
Restaurant Depot
New York, NY
02.2022 - 11.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and selection to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Handled cash, credit, and debit transactions accurately while balancing registers at end of shifts.
- Collaborated with team members to streamline checkout processes during peak hours.
- Trained new cashiers on register operations and customer service protocols to ensure consistency.
- Monitored inventory levels at registers, reporting discrepancies to management for timely resolution.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty through positive interactions.
- Greeted customers entering store and responded promptly to customer needs.
Waitress Supervisor
GUSTOSO RESTAURANTE
NEW YORK
11.2019 - 09.2022
- Oversaw daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored new waitstaff, fostering teamwork and hospitality excellence.
- Managed staff schedules, optimizing coverage during peak hours to enhance service delivery.
- Resolved customer complaints promptly, maintaining positive dining experiences and satisfaction levels.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Collaborated with management team to plan and execute special events.
Deli Clerk
TONYS SHOP AND SAVE
New York, NY
08.2020 - 07.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Learned other teammates' work tasks to train as backup.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
- Developed system for tracking deli supplies, leading to more efficient reordering and reduced out-of-stock incidents.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Prepared salads, soups and sandwiches for customers.
CASHIER
CTOWN SUPERMARKET
New York, NY
06.2017 - 2020
- Operated cash register efficiently to process customer transactions and handle cash accurately.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area to promote a safe environment.
- Collaborated with team members to manage inventory levels and restock merchandise as needed.
Deli Clerk
CTOWN SUPERMARKET
New York
06.2017 - 01.2020
- Assisted customers in selecting deli products, providing knowledge on ingredients and preparation methods.
- Operated slicing machines and scales to ensure precise portioning of meats and cheeses.
- Maintained cleanliness and organization of the deli counter, adhering to food safety standards.
- Collaborated with team members to manage inventory levels and restock items as needed.
- Executed daily cleaning schedules for equipment and workstations to promote a safe environment.
- Prepared specialty sandwiches and platters based on customer orders, ensuring quality presentation.
- Engaged in product training sessions, enhancing knowledge of new items for better customer service.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
High School Diploma -
John Adam’s High School
101-01 Rockaway Blvd07.2020
Skills
Client relations
Customer assistance
Sales training
Technical support
Sales presentations
Objection handling
Lead generation
Key relationship management
Demonstrating products
Client analysis
Customer relationship building
Communication
Languages
Spanish
Full Professional
Timeline
Sales Agent
Royal Prestige
02.2023 - 08.2025
Cashier
Restaurant Depot
02.2022 - 11.2023
Deli Clerk
TONYS SHOP AND SAVE
08.2020 - 07.2021
Waitress Supervisor
GUSTOSO RESTAURANTE
11.2019 - 09.2022
CASHIER
CTOWN SUPERMARKET
06.2017 - 2020
Deli Clerk
CTOWN SUPERMARKET
06.2017 - 01.2020
High School Diploma -
John Adam’s High School