Summary
Overview
Work History
Education
Skills
Leadership and Professional Activites
Certification
Timeline
Generic

VICTORIA DAILO

Haymarket,VA

Summary

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Hoping to pursue higher education in medicine

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

INOVA
Fairfax, VA
10.2023 - Current
  • Clinical preceptor: instructed upcoming clinical personnel with the necessary training.necessary training.
  • Responded quickly to emergent situations within the clinic setting by following established protocols.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Assisted with colposcopies and gynecological/skin procedures
  • Administered vaccines
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Instructed residents in proper methods for system-based order submissions and procedure practice
  • Processed over 50 prior authorizations a month, working in tandem with pharmacy to ensure patient receives proper medications
  • Maintained BLS certification
  • Evaluating the Impact of a Geriatric Consult Service in a Primary Care Setting - co-author; collaboration with residents; presented at NAPCRG 2024; survey results will highlight various reasons for referral and demonstrate the benefit of an outpatient geriatric consult service in raising provider confidence in the management of geriatric patients.

Head Lab Assistant

UVA
Charlottesville, VA
08.2022 - 06.2023
  • Head Lab Assistant for Introduction to Biostatistics.
  • Collaborated with fellow lab assistants to create a collaborative space where students can ask questions
  • Graded over 300 projects/semester
  • Held office hours once a week

CATERER

RED HUB FOOD CO
Charlottesville, VA
07.2021 - 05.2023
  • Served and provided customer service to 100+ customers per event
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Coordinated food service stations and venue accommodations, including setup, and tear-down of furniture and equipment per customer guidelines.

Clinical Research Intern - Otolaryngology

UVA Health
Charlottesville, Virginia
06.2022 - 03.2023
  • Adhered to standards in areas involving data collection, research protocols and regulatory reporting.
  • Assessed records of each patient, reviewed and entered databases (EPIC & REDCap) and checked referrals to locate potential research study participants.
  • Consented patients into studies using shared-decision making
  • Evaluated information and analyzed data to draw conclusions and present findings to scientific community and public.
  • Validation study: conducted a validation study based on a previous thesis to gauge patient satisfaction post-Sinus surgery , improving shared-decision making in order to make patients feel most comfortable and confident when considering sinus surgery
  • Effect of Intraoperative Analgesic Injection on Postoperative Pain Management in Patients Undergoing Functional Endoscopic Sinus Surgery- coauthor; worked in collaboration with resident and conducted data analysis; selected for a poster presentation at the Triological Society 2023 Combined Sections Meeting

CLASS ASSISTANT

INTRO TO BIOSTATISTCS, UNIVERSITY OF VIRGINIA
Charlottesville, VA
08.2021 - 05.2022
  • Graded +300 assignments per week and hold weekly office hours to assist on problem-solving, understanding of statistical components and its application to biology, and analyzing datasets
  • Proctors exam of +120 students
  • Worked in collaboration with professor and other class assistants in coordinating the grading of +300 exams.
  • Assisted teachers with lecture preparation and curriculum implementation.
  • Delivered instructor support by assisting with curriculum development, administering tests and grading papers.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.

FRONT DESK ASSISTANT MANAGER

HAYMARKET ICEPLEX
Haymarket, VA
03.2018 - 08.2021
  • Manage 60+ payment transactions and check-ins
  • Plans, coordinate, and implements various birthday parties for customers
  • Address frontline customer complaints relating to skating services
  • Provided customer service to 80+ customers per day, praised by management and customers for excellent service
  • As a member of the service improvement team, solicits and provides service recovery as needed for unsatisfied customers
  • Acts as a substitute skating instructor, providing training for younger skaters.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.

Education

Bachelor of Arts - Biostatistics (Pre-med Track)

University of Virginia
Charlottesville, VA
05.2023

Skills

  • Google Drive MS Office QuickBooks R SAS Python Slack EPIC Canva Verbal and Written Communication Customer Service Analytical Collaborative and Team-Oriented Organizational and Planning Skills

Leadership and Professional Activites

Publicity Chair- University of Virginia Club Figure Skating [April 2021 - May 2023]

  • Designed 4 styles of competition merchandise for the team, implemented social media to boost team interest and expanded the team by +8 skaters

Diversity Chair- Delta Zeta Lambda Delta Chapter [February 2021 - May 2023]

  • Helped to raise money for the Starkey Hearing Foundation through philanthropy events, whilst completing 36+ hours of service per semester
  • Collaborated with the Inter-Sorority Council to implement protocols towards a safer Greek life, focused on promoting diversity, equity and inclusivity

Math Elementary Tutoring- Madison House [November 2020 - May 2023]

  • Worked in collaboration with local teachers in the Albemarle County to sit in on elementary school math classes and assist +20 students at once
  • Established excellent connection with the students in order to better and further their understanding of the material

Member- Women's Leadership Development Program

  • Inspire and motivate women to develop leadership skills based upon personal strengths

Certification

  • BLS certification
  • Certified clinical medical assistant

Timeline

Certified Clinical Medical Assistant

INOVA
10.2023 - Current

Head Lab Assistant

UVA
08.2022 - 06.2023

Clinical Research Intern - Otolaryngology

UVA Health
06.2022 - 03.2023

CLASS ASSISTANT

INTRO TO BIOSTATISTCS, UNIVERSITY OF VIRGINIA
08.2021 - 05.2022

CATERER

RED HUB FOOD CO
07.2021 - 05.2023

FRONT DESK ASSISTANT MANAGER

HAYMARKET ICEPLEX
03.2018 - 08.2021

Bachelor of Arts - Biostatistics (Pre-med Track)

University of Virginia

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VICTORIA DAILO